Installation & Licensing

[#1]

Hi,

I have tried to install AutoCAD 2013, but when the setup install Autodesk Material Library 2013 - Low Resolution the installation fail.

 I'm running Windows 7 Pro 64-bit, I am admnistrator and I receive the following in the installation log file:

2012/11/8:16:24:11 Utente UTENTE-PC === Setup started on UTENTE-PC by Utente ===
2012/11/8:16:24:11 Utente UTENTE-PC Launch
2012/11/8:16:24:12 Utente UTENTE-PC PageOpen LaunchDialog
2012/11/8:16:24:23 Utente UTENTE-PC PageOpen LicenseDialog
2012/11/8:16:24:23 Utente UTENTE-PC PageOpen ProductSelectionDialog2
2012/11/8:16:24:27 Utente UTENTE-PC PageOpen LicenseDialog
2012/11/8:16:24:27 Utente UTENTE-PC PageOpen LaunchDialog
2012/11/8:16:24:28 Utente UTENTE-PC PageOpen LicenseDialog
2012/11/8:16:24:30 Utente UTENTE-PC PageOpen ProductInfoDialog
2012/11/8:16:24:46 Utente UTENTE-PC PageOpen ProductSelectionDialog2
2012/11/8:16:35:36 Utente UTENTE-PC PageOpen FullProgressDialog
2012/11/8:16:35:36 Utente UTENTE-PC Installing DirectX Runtime: D:\3rdParty\DirectX\DXSETUP.exe /silent
2012/11/8:16:35:53 Utente UTENTE-PC Install DirectX Runtime Succeeded
2012/11/8:16:35:54 Utente UTENTE-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=it-it ADSK_SOURCE_ROOT="D:\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 TRANSFORMS="C:\Users\Utente\AppData\Local\Temp\_AI69B0.tmp\Media.mst"

2012/11/8:16:36:05 Utente UTENTE-PC Install Autodesk Material Library 2013 Succeeded
2012/11/8:16:36:06 Utente UTENTE-PC Installing Autodesk Material Library 2013 - Low Resolution: ADSK_EULA_STATUS=#1 MUILANG=it-it ADSK_SOURCE_ROOT="D:\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 TRANSFORMS="C:\Users\Utente\AppData\Local\Temp\_AI69B0.tmp\Media.mst"

2012/11/8:16:39:36 Utente UTENTE-PC Install Autodesk Material Library 2013 - Low Resolution Failed Installation aborted, Result=1603
2012/11/8:16:39:44 Utente UTENTE-PC Rollback Autodesk Material Library 2013 Succeeded
2012/11/8:16:39:44 Utente UTENTE-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619

Thanks,

[#2]

Hi there,

Go ahead and try installing the libraries on thier own by running the MSI files directly and see if they will install that way. If you downloaded the installer they should be in the below directories

C:\Autodesk\AutoCAD_2013_English_Win_32-64bit\Content\ADSKMaterials\2013\CM\MaterialLibrary2013.msi

C:\Autodesk\AutoCAD_2013_English_Win_32-64bit\Content\ADSKMaterials\2013\ILB\BaseImageLibrary2013.msi

If you are installing from a disc the folders are basicly the same but you will need to expore into your DVD drive and find them 

Once you have run both MSIs and have installed all the libraries try installing AutoCAD again. 

[#3]

Hi,

I have installed MaterialLibrary2013.msi with success, but when I instaln BaseImageLibrary2013.msi I get an error: "The library could not be installed/uninstalled. Please exit all running application and try again".

I have disabled antivirus realtime guard,  I have closed many processess, but  BaseImageLibrary2013.msi installation still fails.

[#4]

When you look on your programs and features control panel does an entry already exist for the Autodesk material library Base resolution library 2013? If so please try and uninstall it and re-install from the MSI.

[#5]

Asbury, you are great!!!

I finally installed autocad.

Now I have another problem, when I launch AutoCAD, it opens for a moment and then it crashes.

Attacched two files, Report.txt with error report and event_log.txt whit windows event log.

Thanks,

[#6]

I'm sorry to hear you are still having trouble. I can't pinpoint the cause of your crash from that even log but I would suggest you try the following steps.

1.) Update your video card driver to the latest version available from your video card manufacturer.

2. )In your programs and features control panel repair your installation of microsoft .net framework 4.0 client and extended

3.) Try to reset your AutoCAD settings using the reset settings to default tool (http://upandready.typepad.com/up_and_ready/2012/07/the-easiest-way-to-reset-autocad.html) 

[#7]

I did the steps you suggested, but the problem remains.

When I run autocad, after loading everything, it closes.

If I open a file, it opens but when you see the menu bar, the program closes.

How can I check if my graphics card is incompatible??

Help me !!!!

[#8]

The list of hardware tested and certified by Autodesk can be found at the below site.

http://usa.autodesk.com/adsk/servlet/syscert?id=18844534&siteID=123112