Installation & Licensing

[#1]

Hello,

I downloaded and installed 3dsmax 2013 with a valid serial number and product key. I had previously installed Maya 2012 and that program is working fine on the same computer.

The install of 3ds is successful, but when I try to run the program it tells me "The software license check out failed. Error 25".

I'm running Windows 7 home premium on an i3 laptop. Your help would be very much appreciated.

[#2]

aldosa,

Have you tried looking at the solution listed here?

[#3]

Certainly. there's no "programdata" directory on my system. Regarding the "all users" folder, windows 7 does not use such a folder. I looked for .pit files and found several, but not in the places indicated. Since I have Maya working I don't want to mess that up by erasing the wrong file.

I have Maya 2012 and 3ds 2013 running side by side, is that simply not supported?

A step by step would help me out a lot. I'm sure I'm not the only one with this problem. No reply from autodesk support.

Thank you.

[#4]

the program data folder is a hidden windows folder

http://www.sevenforums.com/tutorials/394-hidden-files-folders-show-hide.html

[#5]

Actually I did get a response from support to this article: 

http://forums.autodesk.com/t5/Installation-Licensing/The-software-license-check-out-failed-Error-25/...

which was equally unhelpful since none of the reference files are in my system. Thanks

[#6]

Thanks. I just saw this. I'll give it a try.

[#7]

Thank you for that tip. Removed the files. Same behavior on program startup.

[#8]

Deleting the files reset my maya license but didn't affect the 3ds program. Bummer.