Installation & Licensing

Reply
New Member
preedmax5
Posts: 2
Registered: ‎09-20-2010
Message 1 of 22 (6,933 Views)

Problem installing 3Ds Max 2011

6933 Views, 21 Replies
09-21-2010 02:05 PM

Im trying to install the student version of 3D Max 2011 and every time I try to instal it a new Error message comes up stating that a source file was not found (help.cab)..it says I have to verify that it exists... i really dont know what this file is) this also happend last time i installed 2010 over a year ago and i talked to someone at costumer support by phone but know they told me there is no phone support anymore?.. any help installing the software>

thanks..

Alumni
DouglasLauritsen
Posts: 642
Registered: ‎04-16-2008
Message 2 of 22 (6,909 Views)

Re: Problem installing 3Ds Max 2011

09-22-2010 01:21 PM in reply to: preedmax5

This .cab file is found in the <<DOWNLOADorMEDIA>>\x64\max folder. It may be that the extraction from the download or DVD has a problem. If it is a DVD try copying the media to the local hard drive and run from there. It may also be that your temp folder is full and needs to be emptied.



Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.

New Member
chefkoechin
Posts: 2
Registered: ‎11-14-2010
Message 3 of 22 (6,738 Views)

Re: Problem installing 3Ds Max 2011

11-14-2010 02:00 PM in reply to: preedmax5

Hi,

 

I've downloaded the student version from your website. I also got the same problem with the help.cab file. I've searched in the folders, but no help.cab file can be found.

 

Is there a possibility to download the single help file?

 

I've downloaded 3Ds Max twice with the same problem.

 

I've read about the problem in different forums, but never get any solution.

 

Thanks for your kind help.

New Member
rhinthell
Posts: 1
Registered: ‎11-15-2010
Message 4 of 22 (6,713 Views)

Re: Problem installing 3Ds Max 2011

11-15-2010 09:22 AM in reply to: preedmax5

I am having the same problem. The file is not there in x64/max or x86/max

New Member
chefkoechin
Posts: 2
Registered: ‎11-14-2010
Message 5 of 22 (6,687 Views)

Re: Problem installing 3Ds Max 2011

11-15-2010 02:26 PM in reply to: preedmax5

Thanks for your file. I downloaded it and insert it in the "max"-folder of the 32-bit version.

But now when I try to install the error 1334 appears.

It says that the file "ICO_FILE3DSMAXANT.CCD232C8.9237_47E1...." could'nt be installed, because this file isn't founded in the cabinet-data file "help.cab". That points out that there is a network-error, a CD-Rom-error or that the packet has a problem.

I don't know what I should do now.

 

Thanks for your kind help.

*Expert Elite*
DarrenP
Posts: 7,192
Registered: ‎09-13-2007
Message 6 of 22 (6,682 Views)

Re: Problem installing 3Ds Max 2011

11-15-2010 02:53 PM in reply to: chefkoechin

i don't see that in my .cab file and my max 2011 works fine

Alumni
DouglasLauritsen
Posts: 642
Registered: ‎04-16-2008
Message 7 of 22 (6,675 Views)

Re: Problem installing 3Ds Max 2011

11-15-2010 03:32 PM in reply to: DarrenP

Download the files again using an alternative download. I’d suggest using the Browser download button from Firefox from Subscription Center. For the Student Community Download pages click the link lower on the page for those having problems with the Akamai Download Manager. You may be behind a Proxy or be on a network with settings that Akamai may not work well on.

 

     http://forums.autodesk.com/t5/Installation-Licensing/Tips-on-the-use-of-the-downloaded-product-files...



Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.

New Member
acmeboy
Posts: 1
Registered: ‎01-21-2011
Message 8 of 22 (6,193 Views)

Re: Problem installing 3Ds Max 2011

01-21-2011 06:50 PM in reply to: DouglasLauritsen
i am new studen and i downloaded 3ds max 2011 , but while installing it , it occured same problem as specified above. Can anyone plz provide me the file named help.cab please
New Member
0537101
Posts: 1
Registered: ‎02-08-2011
Message 9 of 22 (5,899 Views)

Re: Problem installing 3Ds Max 2011

02-08-2011 05:22 AM in reply to: preedmax5

Hey,

 

I've also downloaded the student version from your website. I also got the same problem with the help.cab file. I've searched in the folders, but no help.cab file can be found on my computer at all.

 

IIs it possible to grab it as a single file?

 

I've downloaded 3Ds Max twice with the same problem.

 

I have searched and searched for solutions, and have not found any yet, and the previously posted solution doesnt seem to help :smileyhappy:

 

Kind Regards,
  Chris

Member
paulp
Posts: 4
Registered: ‎02-08-2011
Message 10 of 22 (5,870 Views)

Re: Problem installing 3Ds Max 2011

02-08-2011 03:35 PM in reply to: preedmax5

Same, see my attachment.

 

I have:

 

1) Downloaded it on 2 different pc's at different locations, both with there security switched off

2) Tried unarcing the rar with 7zip and it suggests an error in x64\max\max7.cab

3) Tried installing both 32 and 64 bit, same error comes up

4) Tried both links

5) Downloaded several times

6) Tried different browsers

 

I'm not convinced this is down to transmission or security, in my opinion there is something wrong with the package

 

 

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube