Poduct Key

[ZWBreco203]

I just bought the LT 2015 program and while installing, I get an error stating that my product key (057G1) is not correct. that is what is listed on the package and the website.

any ideas?

[jessica.t]

Hi @ZWBreco203 and welcome to the Autodesk Community!

Apologies for the activation troubles, do you by chance have any other Autodesk products installed on your computer? Sometimes new activations pull in existing licensing information that may be stored on that machine. Also, did you try typing in the code instead of copying and pasting? Thanks!

[ZWBreco203]

I did have the 30day trial on here, but uninstalled it before installing
this one.



I did not copy and paste.



I have not tried it yet, but I thought about canceling the installation
process, restart computer and try again. Think that is a necessary step?



Thank you so much for your help.

[jessica.t · Accepted solution]

Having a trial installed shouldn't affect the activation. But cancelling the installation and starting again is always a good choice. Be sure to let me know how it goes!

[Morex79]

I have the same issue.

We had removed the previous trial version, restarted the pc and then redownloading the trial with a different language.
When we tries to insert the serial number and the product key, the sn is ok, but we have error on pk.

Now we continue with the trial and tomorrow try to install the license.

There is another way?

Thanks in advance.

Fabio

[ZWBreco203]

I had to delete the trial version completely from my computer, then restart
the computer before my new program (2015LT) would recognize the PK.



It then took me several tries to get it registered, but I just get trying
the automatic way each morning and it worked on either the third or fourth
day.



Hope this helps







Zachary C. Wright



Zac Wright

BRECO, Inc.

605 E Pacific Ave

Gladewater, TX 75647

903-845-2083

WWW.BRECOINC.COM

[spensrspen]

Good Evening, I purchased a copy direct from Amazon of the Sketchbook Pro. However thru two moves I have misplaced the Disk and Sleeve with my product key. Any help in recovering this would be great! 

thank you in advance!

[camilo.lemos]

Hi @spensrspen and welcome to the Community! 

Could you please send me a Private Message with the e-mail address this product was registered to? To send a Private Message, (click on my camilo.lemos profile name and then on Send This User a Private Message).

I look forward to hearing from you!

[spensrspen]

Hey I sent you a copy of my original recepit, an image file. I hope that helps!