Installation & Licensing

New Member
Posts: 1
Registered: ‎12-27-2011
Message 1 of 8 (3,750 Views)

Please help, I cant open my 3ds max design 2012

3750 Views, 7 Replies
12-27-2011 07:46 AM

I download the student 3ds Max Design 2012

mine is vista and choose Autodesk 3ds Max Design 2012 32-bit - English

When I run it, it stop with loading plug-in: C:\ Program Files\Autodesk\3ds Max Design 2012\stdplugs\HSDS.dlm

After I choose Change Graphics Mode- English, it still the same

Can anybody help? thx a lot, very urgent :'(

Product Support
Posts: 81
Registered: ‎10-04-2011
Message 2 of 8 (3,712 Views)

Re: Please help, I cant open my 3ds max design 2012

01-11-2012 04:48 PM in reply to: 101051490

Please test resetting the HSDS.dlm configuration file.

1. Close 3ds Max Design 2012.

2. Browse to the following local user application preferences directory-

Windows VISTA / Windows 7

C:\Users\YOUR_USER_NAME\AppData\Local\Autodesk\3ds​MaxDesign\2010 - 32bit\enu\plugcfg

3. Rename the HSDS.dlm configuration file in this direcrtory to HSDSdlm_old

4. Restart 3ds Max Design 2012, new user application preference file will be created on startup.

I hope that the above information is useful.


If renaming the HSDS.dlm to hsdsdlm_old does not help. You can also copy the hsds.dlm from another working machine and see if that works.



Byron Morales
Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:


Byron Morales
New Member
Posts: 1
Registered: ‎03-31-2012
Message 3 of 8 (3,583 Views)

Same Problem with 3ds Max 2012

03-31-2012 08:38 PM in reply to: byron.morales


I am having the same problem with 3ds Max 2012 64-bit. When starting it up, it hangs on HSDS.dlm... I went into local app data folder and into the plugcfg folder but theres no HSDS.dlm file there.

New Member
Posts: 1
Registered: ‎04-05-2012
Message 4 of 8 (3,566 Views)

Re: Please help, I cant open my 3ds max design 2012

04-05-2012 01:26 PM in reply to: 101051490

Ditto. Same problem. Not seeing the noted file in my plgcfg folder.

New Member
Posts: 1
Registered: ‎02-17-2013
Message 5 of 8 (2,543 Views)

Re: Please help, I cant open my 3ds max design 2012

02-17-2013 01:08 PM in reply to: byron.morales

Thank u so much!

I was having the same problem and I renamed the HSDS file and it worked!

Thank you. Days of trying to find solutions finally came to an end.

People... if you are having the same problem... try this! :smileyhappy:

New Member
Posts: 2
Registered: ‎06-10-2013
Message 6 of 8 (1,796 Views)

Re: Please help, I cant open my 3ds max design 2012

06-10-2013 05:07 AM in reply to: 101051490
Help me friends. I bought 3dsmax design 2012. When i start it. It loads all the plugins perfectly but keeps still at 'starting 3dsmax......' without bringing up the user interface and no error even when i left it for almost 10hours i wont come up. Hlp me plzzzzzzzzzzz. Here or email
New Member
Posts: 1
Registered: ‎10-15-2013
Message 7 of 8 (1,064 Views)

Re: Please help, I cant open my 3ds max design 2012

10-15-2013 12:10 PM in reply to: gentlestev

I had the same problem as gentlestev and it was solved when I chose Change Graphics Mode>English>Open GL

Do give it a shot and lemme know if it works out!

New Member
Posts: 1
Registered: ‎01-15-2014
Message 8 of 8 (675 Views)

Re: Please help, I cant open my 3ds max design 2012

01-15-2014 07:44 AM in reply to: 101051490

In case any one cannot find the HSDS.dlm file in appdata directory stated above, I found mine in C:\Program Files\Autodesk\3ds Max 2012\stdplugs and changed it to Max then loaded up fine. I hope I won't need it later.

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