Re: Please help! AutoCAD install fails and can't figure out why.

rpowe021 · ‎06-16-2014

I have attempted to install AutoCAD 2015 trial on several computers with the same result. It seems like everything successfully installs until it gets to AutoCAD. I have seen a lot of 1603 errors with .Net Framework on the forums, but havn't come across anyone who's install failed on AutoCAD. Below is my installation log. The error is in red. Please Help!!

2014/6/11:20:51:16 Local Admin Account COMPUTER NAME === Setup started on COMPUTER NAME by Local Admin Account ===
2014/6/11:20:51:16 Local Admin Account COMPUTER NAME Path_Length: 157
2014/6/11:20:51:16 Local Admin Account COMPUTER NAME Current Directory C:\Temp\SCR_2014-0290(AUTOCAD)
2014/6/11:20:51:16 Local Admin Account COMPUTER NAME Launch
2014/6/11:20:51:16 Local Admin Account COMPUTER NAME CommandLine
2014/6/11:20:51:16 Local Admin Account COMPUTER NAME Path_Length: 157
2014/6/11:20:51:16 Local Admin Account COMPUTER NAME Current Directory C:\Users\DEAHQA~1\AppData\Local\Temp\_AIA69C.tmp
2014/6/11:20:51:21 Local Admin Account COMPUTER NAME === Setup ended ===

2014/6/11:20:51:18 Local Admin Account COMPUTER NAME === Setup started on COMPUTER NAME by Local Admin Account ===
2014/6/11:20:51:18 Local Admin Account COMPUTER NAME Path_Length: 157
2014/6/11:20:51:18 Local Admin Account COMPUTER NAME Current Directory C:\Users\DEAHQA~1\AppData\Local\Temp\_AIA69C.tmp
2014/6/11:20:51:18 Local Admin Account COMPUTER NAME Launch
2014/6/11:20:51:18 Local Admin Account COMPUTER NAME Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\DEAHQA~1\AppData\Local\Temp\_AIA69C.tmp\Setup\AcSetup.dll
2014/6/11:20:51:18 Local Admin Account COMPUTER NAME Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2014/6/11:20:51:22 Local Admin Account COMPUTER NAME PageOpen LaunchDialog
2014/6/11:20:51:52 Local Admin Account COMPUTER NAME PageOpen LicenseDialog
2014/6/11:20:57:15 Local Admin Account COMPUTER NAME PageOpen ProductInfoDialog
2014/6/11:20:57:50 Local Admin Account COMPUTER NAME PageOpen LicenseDialog
2014/6/11:20:58:13 Local Admin Account COMPUTER NAME PageOpen LaunchDialog
2014/6/11:20:58:30 Local Admin Account COMPUTER NAME PageOpen ProductInfoDialog
2014/6/11:20:58:40 Local Admin Account COMPUTER NAME PageOpen ProductSelectionDialog2
2014/6/11:21:01:52 Local Admin Account COMPUTER NAME PageOpen FullProgressDialog
2014/6/11:21:01:52 Local Admin Account COMPUTER NAME Installing .NET Framework Runtime 4.5: "C:\Temp\SCR_2014-0290(AUTOCAD)\3rdParty\NET\45\wcu\dotNetFramework\dotNetFx45_Full_x86_x64.exe" /q /norestart
2014/6/11:21:06:45 Local Admin Account COMPUTER NAME Install .NET Framework Runtime 4.5 Succeeded
2014/6/11:21:06:46 Local Admin Account COMPUTER NAME Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): "C:\Temp\SCR_2014-0290(AUTOCAD)\3rdParty\x86\VCRedist\2010SP1\vcredist_x86.exe" /q /norestart /l C:\Users\DEAHQA~1\AppData\Local\Temp\vcredist_x86_2010.log
2014/6/11:21:07:19 Local Admin Account COMPUTER NAME Install Microsoft Visual C++ 2010 SP1 Redistributable (x86) Succeeded
2014/6/11:21:07:19 Local Admin Account COMPUTER NAME Installing Microsoft Visual C++ 2010 SP1 Redistributable (x64): "C:\Temp\SCR_2014-0290(AUTOCAD)\3rdParty\x64\VCRedist\2010SP1\vcredist_x64.exe" /q /norestart /l C:\Users\DEAHQA~1\AppData\Local\Temp\vcredist_x64_2010.log
2014/6/11:21:07:50 Local Admin Account COMPUTER NAME Install Microsoft Visual C++ 2010 SP1 Redistributable (x64) Succeeded
2014/6/11:21:07:50 Local Admin Account COMPUTER NAME Installing Microsoft Visual C++ 2012 Redistributable (x86) Update 4: "C:\Temp\SCR_2014-0290(AUTOCAD)\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\DEAHQA~1\AppData\Local\Temp\vcredist_x86_2012_UPD4.log
2014/6/11:21:09:03 Local Admin Account COMPUTER NAME Install Microsoft Visual C++ 2012 Redistributable (x86) Update 4 Succeeded
2014/6/11:21:09:03 Local Admin Account COMPUTER NAME Installing Microsoft Visual C++ 2012 Redistributable (x64) Update 4: "C:\Temp\SCR_2014-0290(AUTOCAD)\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\DEAHQA~1\AppData\Local\Temp\vcredist_x64_2012_UPD4.log
2014/6/11:21:10:15 Local Admin Account COMPUTER NAME Install Microsoft Visual C++ 2012 Redistributable (x64) Update 4 Succeeded
2014/6/11:21:10:15 Local Admin Account COMPUTER NAME Installing DirectX Runtime: "C:\Temp\SCR_2014-0290(AUTOCAD)\3rdParty\DirectX\DXSETUP.exe" /silent
2014/6/11:21:10:57 Local Admin Account COMPUTER NAME Install DirectX Runtime Succeeded
2014/6/11:21:10:57 Local Admin Account COMPUTER NAME Installing Autodesk Material Library 2015: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® Architecture 2015" SETUP_PACKAGECODE={5783F2D7-E004-0000-0002-0060B0CE6BBA} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" ADSK_SOURCE_ROOT="C:\Temp\SCR_2014-0290(AUTOCAD)\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/6/11:21:11:25 Local Admin Account COMPUTER NAME Install Autodesk Material Library 2015 Succeeded
2014/6/11:21:11:25 Local Admin Account COMPUTER NAME Installing Autodesk Material Library 2015 - Low Resolution: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® Architecture 2015" SETUP_PACKAGECODE={5783F2D7-E004-0000-0002-0060B0CE6BBA} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" ADSK_SOURCE_ROOT="C:\Temp\SCR_2014-0290(AUTOCAD)\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/6/11:21:12:06 Local Admin Account COMPUTER NAME Install Autodesk Material Library 2015 - Low Resolution Succeeded
2014/6/11:21:12:06 Local Admin Account COMPUTER NAME Installing Autodesk Content Service: INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Temp\SCR_2014-0290(AUTOCAD)\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® Architecture 2015" SETUP_PACKAGECODE={5783F2D7-E004-0000-0002-0060B0CE6BBA} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=".NET Framework Runtime 4.5,Microsoft Visual C++ 2008 SP1 Redistributable (x86),Microsoft Visual C++ 2010 SP1 Redistributable (x86),;;;;" ADSK_SOURCE_ROOT="C:\Temp\SCR_2014-0290(AUTOCAD)\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/6/11:21:12:12 Local Admin Account COMPUTER NAME Install Autodesk Content Service Succeeded
2014/6/11:21:12:12 Local Admin Account COMPUTER NAME Installing Autodesk Content Service Language Pack: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk® AutoCAD® Architecture 2015" SETUP_PACKAGECODE={5783F2D7-E004-0000-0002-0060B0CE6BBA} SETUP_UNINSTALLKEYS=0 SETUP_ISLANGUAGEPACK=1 SETUP_PRODUCTDEPENDENCIES=";;;;" ADSK_SOURCE_ROOT="C:\Temp\SCR_2014-0290(AUTOCAD)\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/6/11:21:12:14 Local Admin Account COMPUTER NAME Install Autodesk Content Service Language Pack Succeeded
2014/6/11:21:12:14 Local Admin Account COMPUTER NAME Installing Autodesk® AutoCAD® Architecture 2015: TRANSFORMS="C:\Temp\SCR_2014-0290(AUTOCAD)\x64\en-us\ACA\ACA.mst;C:\Users\DEAHQA~1\AppData\Local\Temp\_AIA69C.tmp\x64\ACA\ACA-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Temp\SCR_2014-0290(AUTOCAD)\" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2015\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2014/6/11:21:12:17 Local Admin Account COMPUTER NAME Install Autodesk® AutoCAD® Architecture 2015 Failed Installation aborted, Result=1603
2014/6/11:21:12:19 Local Admin Account COMPUTER NAME Rollback Autodesk Content Service Language Pack Succeeded
2014/6/11:21:12:23 Local Admin Account COMPUTER NAME Rollback Autodesk Content Service Succeeded
2014/6/11:21:12:31 Local Admin Account COMPUTER NAME Rollback Autodesk Material Library 2015 - Low Resolution Succeeded
2014/6/11:21:12:45 Local Admin Account COMPUTER NAME Rollback Autodesk Material Library 2015 Succeeded
2014/6/11:21:12:45 Local Admin Account COMPUTER NAME Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2014/6/11:21:12:45 Local Admin Account COMPUTER NAME Rollback Microsoft Visual C++ 2012 Redistributable (x64) Update 4 Failed Failure is ignored, Result=1619
2014/6/11:21:12:45 Local Admin Account COMPUTER NAME Rollback Microsoft Visual C++ 2012 Redistributable (x86) Update 4 Failed Failure is ignored, Result=1619
2014/6/11:21:12:45 Local Admin Account COMPUTER NAME Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x64) Failed Installation aborted, Result=1619
2014/6/11:21:12:45 Local Admin Account COMPUTER NAME Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x86) Failed Installation aborted, Result=1619
2014/6/11:21:12:45 Local Admin Account COMPUTER NAME Rollback .NET Framework Runtime 4.5 Failed Installation aborted, Result=1619

TravisNave · ‎06-16-2014

The regular log does not really provide a reason for the failure. You might have to attach the larger log from your %TEMP% file to yield more information.

Travis Nave