Community
Installation & Licensing
Welcome to Autodesk’s Installation and Licensing Forums. Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Please Help :( Installation Problem

8 REPLIES 8
Back to Subscription, Installation and Licensing Category
Back to Topic Listing
Reply
Message 1 of 9
Anonymous
864 Views, 8 Replies
‎04-16-2014 06:07 PM
‎04-16-2014 06:07 PM

Please Help :( Installation Problem

Hi. I installed the 3ds Max 2015 yesterday and today I had to set my computer to factory and start all over. I come back to try and reinstall the 3ds max 2015 and I cant select the instaltion button. Can anyone help me please?

Report
0 Likes
Reply
8 REPLIES 8
Message 2 of 9
TravisNave
Mentor
in reply to: Anonymous
‎04-17-2014 10:36 AM
‎04-17-2014 10:36 AM

Can you provide a screen capture? 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
Report
0 Likes
Reply
Message 3 of 9
Anonymous
in reply to: TravisNave
‎04-17-2014 10:58 AM
‎04-17-2014 10:58 AM

it wont show the gray out install box for some reason but there it is

Preview file
86 KB
Report
0 Likes
Reply
Message 4 of 9
jessica.t
Alumni
in reply to: Anonymous
‎04-17-2014 11:27 AM
‎04-17-2014 11:27 AM

This screenshot doesn't show much, unfortunately. Have you tried downloading from a different browser or clearing your cookies and cache? Disabling firewalls and antivirus software also helps.



Jessica Thrasher
Report
0 Likes
Reply
Message 5 of 9
Anonymous
in reply to: jessica.t
‎04-17-2014 11:52 AM
‎04-17-2014 11:52 AM

yes i have google chrome, firefox and explorer. I am not the only one having this problem. If you go on the autodesk students facebook page, there are more people experiencing this problem.

Report
0 Likes
Reply
Message 6 of 9
jessica.t
Alumni
in reply to: Anonymous
‎04-17-2014 01:37 PM
‎04-17-2014 01:37 PM

Good to know, thanks! Will you try this solution and let me know how it works for you? Thanks!



Jessica Thrasher
Report
0 Likes
Reply
Message 7 of 9
Anonymous
in reply to: jessica.t
‎04-17-2014 02:24 PM
‎04-17-2014 02:24 PM

No that does not help. I reset my computer to factory reset rmember? 🙂 there is nothing i see when i used regedit. THe microsoft fix idnt help either because the software for autodesk was not listed.

Report
0 Likes
Reply
Message 8 of 9
jessica.t
Alumni
in reply to: Anonymous
‎04-21-2014 05:58 PM
‎04-21-2014 05:58 PM

Hi @Anonymous and apologies for the continued troubles. You may want to submit a ticket directly to our Education Community support team for direct assistance. We'll be here if any other issues arise. Thank you!



Jessica Thrasher
Report
0 Likes
Reply
Message 9 of 9
Anonymous
in reply to: Anonymous
‎04-21-2014 07:51 PM
‎04-21-2014 07:51 PM

hi it was fixed. 😄 thank you for trying to help me everyone. 🙂 -hugs-

Report
0 Likes
Reply
Reply

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Administrator Productivity


Autodesk Design & Make Report

Report a website issue