Installation & Licensing

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New Member
m.moorcroft
Posts: 1
Registered: ‎08-05-2012
Message 1 of 7 (305 Views)

Password reset email requested and not recieved

305 Views, 6 Replies
08-05-2012 03:13 PM

I have requested a password reset in order to download autocad and no matter what I do, it does not go to my email address.  (xxxxxxxxxxx@xx.xx.xx)

Please advise

 

 

Edited by
Discussion_Admin

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 2 of 7 (297 Views)

Re: Password reset email requested and not recieved

08-05-2012 05:45 PM in reply to: m.moorcroft

Hi m.moorcroft:

 

Please send me your contract number or any serial number associated to it through private message. This will help us track your SUbscription Center account. One of the possible reasons is that your contract is linked to a different or old email address. 

 

Best Regards,

 



Arlin Bibat
New Member
axel_duraffourd
Posts: 1
Registered: ‎11-23-2012
Message 3 of 7 (243 Views)

Re: Password reset email requested and not recieved

11-23-2012 09:19 AM in reply to: m.moorcroft

Hello, I have the exact same problem in order to activate my account.

could you please be of assistance.

New Member
julidiablo.-
Posts: 2
Registered: ‎11-23-2012
Message 4 of 7 (235 Views)

Re: Password reset email requested and not recieved

11-23-2012 04:50 PM in reply to: axel_duraffourd

Hi,

 

I have too this problem. I not reieved activation email, but recieved password change email :smileyfrustrated:

 

 

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 5 of 7 (197 Views)

Re: Password reset email requested and not received

11-25-2012 09:52 PM in reply to: axel_duraffourd

Hi axel_duraffourd,

 

I can see here that your account has been activated. Let me know if you still cannot log into the Education Community site.



Joane Bonghanoy
Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 6 of 7 (194 Views)

Re: Password reset email requested and not received

11-25-2012 09:57 PM in reply to: julidiablo.-

Hi julidiablo.-,

 

I cannot pull up any information using the name and email address I can see on file. Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the following information:

 

     - Complete Name used when you registered for the EDU site

     - Email Address used when you registered for the EDU site

     - User ID

     - Name of School



Joane Bonghanoy
New Member
julidiablo.-
Posts: 2
Registered: ‎11-23-2012
Message 7 of 7 (192 Views)

Re: Password reset email requested and not received

11-25-2012 09:59 PM in reply to: joane.bonghanoy

My problem has been solved. Email has been slow in coming 24 hours.

 

Thank you.

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