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PC completely freezing when starting installer

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Message 1 of 2
snateraar
116 Views, 1 Reply

PC completely freezing when starting installer

Hi,

Yesterday I've downloaded the 3DS Max 2012 Student installer.

All went fine, but when I try to open the downloaded installer:

- Nothing happens

- Computer goes mad, task manager crashes, various other processes stop responding, etc.

 

This means I can't shut down the installer process forcing me to restart my PC.

 

I already tried rebooting, redownloading and executing as administrator, yet none of these options help.

My OS is Windows 7 Ultimate x64.

 

 

 

Edit: Literally 5 seconds after posting this message it started responding and started the installation process.

No idea why it took about 30 minutes to start this, but at least it works now.

1 REPLY 1
Message 2 of 2

I would assume that there is something wrong in your system or there may be a process in the background that is running that is conflicting with the installer.

 

During installation, please make sure that you turn off any Antivirus software:

 

Please make sure that you have UAC turned off.

 

If problem still persist, please install under Diagnostic mode:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=6453117&linkID=9240617

 

Hope this helps...

 



Timmy De Austria
Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. 😉

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