Installation & Licensing

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MichaelGoodness
Posts: 2
Registered: ‎07-19-2011
Message 1 of 4 (139 Views)
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Online Registration No Longer Generates Package Licenses?

139 Views, 3 Replies
10-02-2012 02:35 PM

In the past, I've been able to use https://register.autodesk.com/ to register my licenses and get 'Package' info as well as 'Increment'. That doesn't seem to be the case any more. Is there a new procedure for acquiring these? I'm moving ADLM to a new server and need it to authorize software from 2011-2013.

Community Manager
philip.s
Posts: 2,229
Registered: ‎09-27-2011
Message 2 of 4 (133 Views)

Re: Online Registration No Longer Generates Package Licenses?

10-02-2012 05:12 PM in reply to: MichaelGoodness

Hi Michael,

 

The Register Once site should automatically pickup whether or not your license is linked to an active Subscription Contract and spit out the associated license file type accordingly (package or increment).

 

Alternatively, you can contact our Registration and Activation group for assistance or send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your license and server information.



Philip Schmelzer
*Expert Elite*
TravisNave
Posts: 9,538
Registered: ‎01-14-2005
Message 3 of 4 (115 Views)

Re: Online Registration No Longer Generates Package Licenses?

10-03-2012 10:56 AM in reply to: MichaelGoodness

Philip is right.  Your license probably expired on Subscription and now you can only get the latest version.  You might check your renewal to see if it fell thru the cracks. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
MichaelGoodness
Posts: 2
Registered: ‎07-19-2011
Message 4 of 4 (96 Views)

Re: Online Registration No Longer Generates Package Licenses?

10-05-2012 02:33 PM in reply to: philip.s

It appears that our subscription did, in fact, lapse. Thank you both for the help.

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