Installation & Licensing

New Member
Posts: 1
Registered: ‎02-03-2014
Message 1 of 3 (119 Views)

No sign-in option when launching LTU

119 Views, 2 Replies
02-25-2014 04:39 PM

It pops up to update serial number and product key. No sign in option to import the license I exported.


AutoCAD Infrastructure Design Suite 2014 Premium.


Anybody have a way around this, or a way I can view the license I exported?

New Member
Posts: 2
Registered: ‎09-25-2013
Message 2 of 3 (61 Views)

Re: No sign-in option when launching LTU

03-27-2014 03:56 AM in reply to: mgrenier



I have the same problem.


I'm trying to export a Maya 2014 license from a PC + Win 7 Pro (no problem concerning to this) and to import it to a MacbookPro + OS X 10.9.2. In the process, when I click on Sign in button to access to the Log in window, nothing happens.


I would be very grateful for some help. Thanks in advance.

New Member
Posts: 2
Registered: ‎09-25-2013
Message 3 of 3 (38 Views)

Re: No sign-in option when launching LTU

04-03-2014 09:21 AM in reply to: jgassoleiva


Finally, I was able to solve the problem through Autodesk Customer Support.

I followed their instructions of uninstall Maya 2014 and installing Maya 2014 SP4 from the following link...


However, there was a new problem... when running License Transfer Utility(English) on Mac, it was required to run an app through a path with a folder called "R7", that in the new installation is called "R8". I have copied/pasted folder "R8" in the same place and renamed "R7". This solved the problem of the path and I was able to launch License Transfer Utility and do the license importation without any additional problem :smileywink:

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us