Installation & Licensing

New Member
Posts: 2
Registered: ‎02-03-2013
Message 1 of 3 (141 Views)

No download dropdown at serial number screen

141 Views, 2 Replies
02-03-2013 09:34 AM

I just tried to download the student edition of AutoCAD 2013.  I got to the screen with my serial number, and there was nothing below it (totally blank), with no download box like the help screens show.   Now my account on the side shows one product and a line above my serial number and product key screen says   " Details of the software you have downloaded from the Autodesk Education Community. ".  I had gone to the product registration page, thinking I needed to register it first, but needed more info for that page also.  So I am stuck in limbo and need to get this downloaded for class homework.   I have never downloaded anything from the Autodesk website before.  Thisstudent  software  is definately not already downloaded on my computer,never saw the download boxes,  and I know it takes more than 20 minutes.   Need help.

Community Manager
Posts: 2,407
Registered: ‎09-27-2011
Message 2 of 3 (138 Views)

Re: No download dropdown at serial number screen

02-03-2013 09:54 AM in reply to: Plumcreek

Hello Lynn,


We were previously experiencing an issue in the Education Community preventing the download buttons from displaying, however it has since been resolved. Can you please log out of the site, clear your cache / temporary internet files, log back in and let us know if the downloads still aren't showing for you?


Please note that as a workaround, you can download the majority of our current release (2013 at the moment) software from our trials page and activate with your student license info.

Philip Schmelzer
New Member
Posts: 2
Registered: ‎02-03-2013
Message 3 of 3 (135 Views)

No download dropdown at serial number screen

02-03-2013 11:33 AM in reply to: philip.s
Thanks, Suddenly there was a download button off to the side, and I was able to  download the program.  Tech guy is coming by in a couple hours anyway, so what is the next step, or can you direct me to that path list? Thanks for your prompt reply Lynn

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