Installation & Licensing

[#1]

I just installed TrueView 2013.  The install appeared to progress through to completion.  However, it appeared to try to start the program, whereupon it showed the following 2 messages:

First message:

"The system cannot open the device or file specified."  "OK"

2nd Message:

 "The system cannot find the path specified.  C:\Users\Sam\AppData\Local\Temp\_AI7E13.tmp\x64\dwgviewr\dwgviewr.msi"  "OK"

Please see attachments.

I did a full search for the file "dwgviewr.msi", and it was not located. Appreciate any help.

Thanks, Sam  C:317-979-5769; email: sammorton2@comcast.net

[#2]

Try reinstalling using default options.  Make sure you have local admin rights, UAC disabled, and anti-virus turned off. 

[#3]

Thanks for the reply.  I have done all which you suggest, except what is "UAC"?  I had all of this done, on both the first and the second install (except, again, I'm not sure what the UAC is).

[#4]

User Account Control (aka, that annoying permission box that pops up for every single thing you do)

http://windows.microsoft.com/en-US/Windows7/Turn-User-Account-Control-on-or-off

[#5]

I turned the UAC, and made sure that Microsoft Essentials was turned off, and then reinstalled TrueView.  Same result.

So, I decided to look on my "C" HD, to see if all of those files were actually there, which the installer showed being installed.  They are there. Interestingly I found a copy of the missing file "dwgviewr.msi".  See attachment 03, which shows the folder.  So, just for the heck of it, I double clicked the file, and an error message opened up, stating that "This operating system is not supported by DWG TrueView 2013".

For the record,here's my system:

• Win 7 Pro, Fully updated
• Office 2010, Fully updated
• Computer:  HP Envy 17 3D, 1 yr old, Fully Maxed out; i7-840QM, 8GB; 160GB SSHD, + 640GB HD, Etc.

Another interesting observation.  Even though I found the missing file, on my "C" drive, the search function will still not find it.  I wonder why.

[#6]

have you been able to get an answer? Thanks.

[#7]

In my experience, this issue is caused by trying to run the 32-bit installer on a 64-bit machine.  The drop-down menu for selecting the correct CPU architecture installer is easy to miss, and defaults to 32-bit.  Select 64-bit and you should be good to go.

[#8]

I am having this problem, and your description exactly fits my situation.

But I think I *need* to install the x86 version because IE won't open downloaded DWG files.  When I had this problem with Java apps/plugins, it turned out to be that I'd installed the X64 version of Java; when I installed the x86 version, everything worked fine.

[#9]

It's the new version of Trend Micro that is blocking your installation. Had this on several machines, started after the update of Trend Micro.

Disable TM and the installation works.

[#10]

I have Windows Defender, Trend Micrro, and anything else i can think of turned off. Removed DWG TrueView from regestry and any place else I found and the installer keeps telling me that 2013 is already installed but the only thing I can find is the Install Image. Cannot find the Application any where. If the installer caould tell me where it is i could bring it to the desktop or elimate it all together. In the mean time I will have to use 2012. I had 2013 previously but had a crash.