Installation & Licensing

Reply
*Staples, Brian
Message 1 of 2 (93 Views)

Network install problems w/ MDT4 and CO2000

93 Views, 1 Replies
10-22-1999 06:29 AM
Here is a situation that has been going on for some time now. We have a
customer
who received his MDT4 VIP upgrade CD. We ran a network installation with

a
client deployment- 5 licenses total. On top of that we tried to install
Cad
Overlay2000 on those 5 seats. There are only 2 licenses available for
CO. When
initializing CO it a dialog box pops up saying there is no available
licenses found do
you wish to authorize now? If we select yes the so-called "international

version" of
ADLM pops up allowing us to see all the available licenses and products,

the server
code and has a place to enter the auth code. It reads CO as having 0
lisences but the
ADLM at the server reads 2. If we try to enter the code it says it's an
invalid AEC
code contact Autodesk or your local reseller (I am the reseller). OK now

the fun
begins-- We can run the client deployed MDT4 from any of the 5
workstations
WITHOUT BEING CONNECTED TO THE NETWORK. We literally pulled out
the network cable and MDT ran as if it was a stand-alone install. When
we try to run
MDT3 it immediately gives us the fatal error hardware lock message. We
assumed
because MDT wasn't reading the ADLM Co2000 wasn't either. Well we tried
to do
a stand-alone install of MDT (to try to duplicate the not reading of the

ADLM) and a
network install of CO back at our office and everything ran fine-
disconnect from the
network and the message ADLM is down appears just like it's supposed to.

Also on
our customer site when any of the MDT's are running the ADLM does not
show any
licenses being used. All 5 can run and it still says there are 5
available. Our entire
tech staff has no clue why MDT is not reading the ADLM or why CO seems
to not
be reading it either. We've tried uninstalling and reinstalling
countless times. Has
anyone ever heard about or had this problem before? We are currently
working with
Autodesk but it seems as if they're stumped as well. I am posting this
message in
both the MDT and Cad Overlay forums to hopefully expand our search for a

possible answer. Any help will be greatly appreciated.

Thanks,
Brian Staples
*Milana, Jerry
Message 2 of 2 (93 Views)

Re: Network install problems w/ MDT4 and CO2000

10-22-1999 09:26 AM in reply to: *Staples, Brian
Brian,

I looked up the call notes on this issue and spoke to our support technician
assigned to this problem. The technician assigned to this issue has asked
someone in your organization for specific information and has not received
it. If the information was sent to the wrong technican without a tracking
number, it could be lost in space. So, if the information has been sent,
please check in with the dealer support line and verify that you are sending
it to the correct person. If you have lost track of the information we
require, please call in to the dealer support line and ask to speak to the
technician assigned to this call, he will be happy to review this with you
again.

Jerry Milana,
Autodesk Product Support

Brian Staples wrote:

> Here is a situation that has been going on for some time now. We have a
> customer
> who received his MDT4 VIP upgrade CD. We ran a network installation with
>
> a
> client deployment- 5 licenses total. On top of that we tried to install
> Cad
> Overlay2000 on those 5 seats. There are only 2 licenses available for
> CO. When
> initializing CO it a dialog box pops up saying there is no available
> licenses found do
> you wish to authorize now? If we select yes the so-called "international
>
> version" of
> ADLM pops up allowing us to see all the available licenses and products,
>
> the server
> code and has a place to enter the auth code. It reads CO as having 0
> lisences but the
> ADLM at the server reads 2. If we try to enter the code it says it's an
> invalid AEC
> code contact Autodesk or your local reseller (I am the reseller). OK now
>
> the fun
> begins-- We can run the client deployed MDT4 from any of the 5
> workstations
> WITHOUT BEING CONNECTED TO THE NETWORK. We literally pulled out
> the network cable and MDT ran as if it was a stand-alone install. When
> we try to run
> MDT3 it immediately gives us the fatal error hardware lock message. We
> assumed
> because MDT wasn't reading the ADLM Co2000 wasn't either. Well we tried
> to do
> a stand-alone install of MDT (to try to duplicate the not reading of the
>
> ADLM) and a
> network install of CO back at our office and everything ran fine-
> disconnect from the
> network and the message ADLM is down appears just like it's supposed to.
>
> Also on
> our customer site when any of the MDT's are running the ADLM does not
> show any
> licenses being used. All 5 can run and it still says there are 5
> available. Our entire
> tech staff has no clue why MDT is not reading the ADLM or why CO seems
> to not
> be reading it either. We've tried uninstalling and reinstalling
> countless times. Has
> anyone ever heard about or had this problem before? We are currently
> working with
> Autodesk but it seems as if they're stumped as well. I am posting this
> message in
> both the MDT and Cad Overlay forums to hopefully expand our search for a
>
> possible answer. Any help will be greatly appreciated.
>
> Thanks,
> Brian Staples

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