Installation & Licensing

Reply
Member
mthao
Posts: 4
Registered: ‎03-13-2013
Message 1 of 6 (530 Views)

Need help installing 3ds max 2012

530 Views, 5 Replies
03-13-2013 06:14 AM

Hey guys

could anyone help me how to fix this installation problem, i can’t seem to install autodesk 3ds max 2012 on my computer. when i try to run the set up its pops up an error message saying “The version of this file is not compatible with the version of windows you’re running. Check your computer’s system information to see whether you need an x86(32-bit) or x64(64-bit_ version of the program, and then contact the software publisher.”

 

Currently my computer is running on windows 7 ultimate.

 

My specs are CPU - Intel core i7 - 32820 3.60GHz / GPU - AMD Asus HD 9797 Direct CU II/ 30Gb ram. Any Suggestions? Need help ASAP.

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 2 of 6 (518 Views)

Re: Need help installing 3ds max 2012

03-13-2013 06:58 AM in reply to: mthao

Hi mthao and welcome to the forums.

 

As descirbed in the error message, you will need to find out if you have a 32 or a 64-bit system and download/install teh appropriate version. Go to the Start Menu>Control Panel>System; your system specs will be listed there, included the info regarding 32 or 64 bits.

 

Regards,



Camilo Lemos
Member
mthao
Posts: 4
Registered: ‎03-13-2013
Message 3 of 6 (508 Views)

Re: Need help installing 3ds max 2012

03-13-2013 03:49 PM in reply to: camilo.lemos

Thankyou, I'm pretty sure my system is running 64bit  and I thought the 3ds max 2012 installation software has both 32-bit and 64-bit versions? or do i have to download the 64-bit version by itself?

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 4 of 6 (499 Views)

Re: Need help installing 3ds max 2012

03-13-2013 05:01 PM in reply to: mthao

Hello Matthew,

 

Confirming that the 3ds Max 2012 download file contains both 32 and 64BIT versions. With that being said I have no idea what would cause that error as your OS is supported, and will have to look into the issue and get back to you.



Philip Schmelzer
Member
mthao
Posts: 4
Registered: ‎03-13-2013
Message 5 of 6 (489 Views)

Re: Need help installing 3ds max 2012

03-13-2013 08:05 PM in reply to: philip.s

Ohok thankyou

Member
mthao
Posts: 4
Registered: ‎03-13-2013
Message 6 of 6 (479 Views)

Re: Need help installing 3ds max 2012

03-13-2013 11:00 PM in reply to: philip.s

I checked in my inbox there is no message sent from you??? 

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube