Installation & Licensing

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New Member
bartsmith.ga
Posts: 2
Registered: ‎11-25-2011
Message 1 of 4 (421 Views)

Need Serial Number and Product Key for 30-day Free Trial

421 Views, 3 Replies
11-25-2011 04:46 PM

I downloaded a 30-day free trial of ACA 2012 today, but did not recieve the serail number or prodcut key in the welcome email.  Where can I get it?  I don't want to lose any of my days and the program will not initialize without them.

 

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 2 of 4 (412 Views)

Re: Need Serial Number and Product Key for 30-day Free Trial

11-27-2011 05:23 PM in reply to: bartsmith.ga

Hi bartsmith.ga,

 

Please note that when downloading a Trial Version, you do not need a Serial Number nor Product Key.

 

After downloading the files, and you are now about to click on the Install button, you will be given 2 radio button options for Product Information which are,

             - I want to try this Product for 30 days

             - I have my Product Information (asking for the Serial Number and Product Key)

 

Please choose the "I want to try this Product for 30 days", it should automatically start the installation without asking for a Serial Number nor Product Key. I have attached a screenshot for your reference.

 

To add, note that the 30 days will start upon installation of the Product.

 

If this resolved your issue, please click on the Accept button, so it may serve as a reference for other users Active in this forum.



Joane Bonghanoy
New Member
bartsmith.ga
Posts: 2
Registered: ‎11-25-2011
Message 3 of 4 (406 Views)

Re: Need Serial Number and Product Key for 30-day Free Trial

11-27-2011 08:01 PM in reply to: bartsmith.ga

Thank you Joane, I did as you outlined below. The problem is when I launch the program, it asks for the serial number and product key.  If i cose the dialogue box or cancel the request, the program closes.

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 4 of 4 (403 Views)

Re: Need Serial Number and Product Key for 30-day Free Trial

11-27-2011 08:37 PM in reply to: bartsmith.ga

Hi,

 

Can you please PM me a screenshot of the error so I can look into it further and verify on which part this error occurred.



Joane Bonghanoy

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