Installation & Licensing

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Member
JanSchäfer
Posts: 3
Registered: ‎10-28-2011
Message 1 of 6 (531 Views)

NavisWorks JetStream v5 license transfer to new workstation

531 Views, 5 Replies
10-28-2011 01:09 AM

Hello,

 

I would like to transfer a NavisWorks Jetstream v5 Roamer+Publisher license to a new workstation, but it doesn't work with the NavisWorks License Manager.

 

Best regards

Jan Schäfer / IBVU

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 2 of 6 (522 Views)

Re: NavisWorks JetStream v5 license transfer to new workstation

10-28-2011 02:04 AM in reply to: JanSchäfer

Hi,

 

We are making an assumption here that you are trying to make use of the License Transfer Utility or the Online Transfer correct? Are you trying to transfer the same Product from one machine to the other or different Product? Please include as well the error on the second machine.

 

Please also PM me your Serial Number so we can dig further.



Joane Bonghanoy
Member
JanSchäfer
Posts: 3
Registered: ‎10-28-2011
Message 3 of 6 (516 Views)

Re: NavisWorks JetStream v5 license transfer to new workstation

10-28-2011 02:22 AM in reply to: joane.bonghanoy

Hello,

 

there is no License Transfer Utility installed (not even on the cd from 2007). As far as i know this program doesn't work with NavisWorks JetStream v5. I'm trying to transfer 2 licenses (NavisWorks Jetstream v5 Roamer + NavisWorks Jetstream v5 RoamerNavisWorks Jetstream v5 Publisher).

 

When I've installed it on the new pc an error told me that the license is already taken from the old pc.

 

I tried to delete the license on the old pc with the "NavisWorks Lizenz Manager" but the button to delete it is not active/clickable.

 

I'm sending you the serial numbers.

 

Thanks

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 4 of 6 (487 Views)

Re: NavisWorks JetStream v5 license transfer to new workstation

10-31-2011 01:04 AM in reply to: JanSchäfer

Did you follow steps in this document to return the license ?

http://images.autodesk.com/adsk/files/jetstreamv5_enu.pdf (page 12/13)

 

 

If you get errors, we can request to someone to help you directly.

 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Member
JanSchäfer
Posts: 3
Registered: ‎10-28-2011
Message 5 of 6 (482 Views)

Re: NavisWorks JetStream v5 license transfer to new workstation

10-31-2011 03:11 AM in reply to: JanSchäfer

I'm not even getting to this point:

 

Go to

Return License from the License Wizard menu and check the Confirm box before clicking on

Next

 

because Return License isn't active/clickable.

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 6 of 6 (465 Views)

Re: NavisWorks JetStream v5 license transfer to new workstation

11-01-2011 12:42 AM in reply to: JanSchäfer

I have opened a case for you, someone from support will help you with this.

---------------------------------------------------------------------------------------
If my post answers your question, please mark it as an Accepted Solution, so that others can find answers quickly!
For more tips & tricks: http://upandready.typepad.com



Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

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