Installation & Licensing

New Member
Posts: 1
Registered: ‎01-29-2011
Message 1 of 2 (130 Views)

My computer went to garbage and now I cant activate 3ds max!!!

130 Views, 1 Replies
02-14-2013 07:52 PM

As the title says, my computer went to garbage I bought a new one and now I cant activate max.


How could I use the transfer licence utility if my computer is not alive?


Tried to use the formulary but, again, how can I get one "Previous product serial number/group ID (required for upgrades)" on its box if I downloaded it. I dont have a box with it ritten.


And the "request file" ??? I followed the intructions over the "?" button but no way.


Hope someone can help,

my regards,



Customer Service
Posts: 666
Registered: ‎06-06-2011
Message 2 of 2 (118 Views)

Re: My computer went to garbage and now I cant activate 3ds Max!!!

02-14-2013 09:23 PM in reply to: rafael_design

Hi Rafael,


Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number so I can check further on my end. 

Joane Bonghanoy

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