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    New Member
    rafael_design
    Posts: 1
    Registered: ‎01-29-2011

    My computer went to garbage and now I cant activate 3ds max!!!

    75 Views, 1 Replies
    02-14-2013 07:52 PM

    As the title says, my computer went to garbage I bought a new one and now I cant activate max.

     

    How could I use the transfer licence utility if my computer is not alive?

     

    Tried to use the formulary but, again, how can I get one "Previous product serial number/group ID (required for upgrades)" on its box if I downloaded it. I dont have a box with it ritten.

     

    And the "request file" ??? I followed the intructions over the "?" button but no way.

     

    Hope someone can help,

    my regards,

    Rafael.

     

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    Customer Service
    joane.bonghanoy
    Posts: 411
    Registered: ‎06-06-2011

    Re: My computer went to garbage and now I cant activate 3ds Max!!!

    02-14-2013 09:23 PM in reply to: rafael_design

    Hi Rafael,

     

    Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number so I can check further on my end. 



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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