Installation & Licensing

Reply
Active Member
PSCW
Posts: 8
Registered: ‎02-08-2013
Message 1 of 5 (201 Views)

Multiple Activations for Same PC

201 Views, 4 Replies
04-03-2013 03:14 AM

Greetings.

 

As we have recently acquired 50 Autodesk Education Master Suite 2013 Licenses, we have installed the product on 42 PCs until now.

 

With each installation, we receive an Autodesk registration & activation e-mail which contained the PC name and an activation code.

 

Although we chose to activate all the PCs online, for some PCs we received several activation e-mails with different activation codes.

 

Out of 42 PC …

26 PCs: received 1 activation code

15 PCs: received 2 activation codes

1 PC: received 3 activation codes

 

So how will that affect the total number of licenses available to us? And is there a way to overcome this?

 

Thank you.

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 2 of 5 (183 Views)

Re: Multiple Activations for Same PC

04-03-2013 04:17 AM in reply to: PSCW

Hi PSCW, 

 

Just to confirm, did you purchase one license with 50 seats or 50 licenses (i.e do you have 1 or 50 serial numbers)?

 

Are the activations being done from each PC individually and are the request codes all different for each PC? 

 

Thank you,



Camilo Lemos
Active Member
PSCW
Posts: 8
Registered: ‎02-08-2013
Message 3 of 5 (180 Views)

Re: Multiple Activations for Same PC

04-03-2013 04:30 AM in reply to: camilo.lemos

Hi ..

 

Yes, 1 license with 50 seats (1 SN & 1 PK).

 

The activation was done on each PC after the one by one installation. Each activation & registration e-mail received afterwards has a unique activation code (although it was not used since the activation was done automatically online).

 

Thank you

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 4 of 5 (177 Views)

Re: Multiple Activations for Same PC

04-03-2013 04:55 AM in reply to: PSCW

Hi PSCW,

 

Thank you for clarifying. 

 

Could you please send me the serial number via private message (click on my screenname camilo.lemos and then on Send This User a Private Message) so I that I can have a look at how this may have affected your current number of activations?

 

Best regards,



Camilo Lemos
Active Member
PSCW
Posts: 8
Registered: ‎02-08-2013
Message 5 of 5 (137 Views)

Re: Multiple Activations for Same PC

04-05-2013 10:54 PM in reply to: camilo.lemos

DM sent.

 

Thank you

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube