Installation & Licensing

Posts: 5
Registered: ‎06-10-2011
Message 1 of 5 (1,922 Views)

Mudbox won't open, PLEASE HELP

1922 Views, 4 Replies
06-10-2011 02:26 PM

When I tried to open mudbox 2012 a popup came up telling me that mudbox requires a new ATI graphics driver. I went to the ATI site and filled in my graphics card information and downloaded what I believe was the correct graphics driver. However, I still get the same popup and when I ignore it to continue opening the program I get the message "Mudbox application file has stopped working". Does anyone know what I can do here? By the way, Maya 2012 works fine for me. The only problem is mudbox. Any help would be greatly appreciated.


P.S. I have attached a jpg image of the message that pops up when I try to open mudbox.



Computer Information:


Windows 7 64-bit

ATI Radeon 4200 HD graphics card

Mudbox version 2012

New Member
Posts: 2
Registered: ‎09-19-2011
Message 2 of 5 (1,466 Views)

Re: Mudbox won't open, PLEASE HELP

09-19-2011 10:31 PM in reply to: eligonalex

i am having the same problem... it was working fine yesterday but today it wont open at all... and i bought my new computer specifically so i would be able to use it better


Sorry actually after looking at your dialogue box i am having a slightly different problem sry


mine says


Mudbox application file has stopped working


A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.

New Member
Posts: 1
Registered: ‎01-20-2012
Message 3 of 5 (1,068 Views)

Re: Mudbox won't open, PLEASE HELP

01-20-2012 12:29 AM in reply to: eligonalex

Im having the same problem ..... it shows the same problem .. but when i open mudbox it dosnt say anything else, i am asked to open a new mesh kinda thing.. like a head or a bull or something you know the normal stuff....... but when i open it... like a head mesh .. it will be black.... no 3D or anything .. jut a black sillouete... :smileyhappy: ... 


Product Support
Posts: 1,350
Registered: ‎06-18-2008
Message 4 of 5 (1,062 Views)

Re: Mudbox won't open, PLEASE HELP

01-20-2012 09:50 AM in reply to: eligonalex

Mudbox is a very graphics card intensive application.  Supported cards are listed here:


If you are still having problems, you can try deleting the prefs for Mudbox if they exist.

David Lau
New Member
Posts: 1
Registered: ‎01-16-2013
Message 5 of 5 (653 Views)

Re: Mudbox won't open, PLEASE HELP

01-16-2013 12:37 PM in reply to: david.lau

I checked the link that you mentioned and my graphics card said it "passed" for Mudbox but when I try to open the application on my Mac Pro it bounces in the dock and then just never opens

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