Installation & Licensing

Reply
New Member
Kevlarpaperclips
Posts: 2
Registered: ‎07-26-2011
Message 1 of 5 (538 Views)
Accepted Solution

Mudbox 2012 will not instal

538 Views, 4 Replies
07-26-2011 05:22 PM

Hello, i have been trying to instal Mudbox 2012 Win 32-bit. Durring installation the installer will close near half way into the first phase and the instal will fail. The installation log file says a file is in use or something like that. I have tried installing in diagnotics mode, but the same thing happened.

 

I have attached the installation log file.

edit* I could not get the .txt file to attach correctly. So I will just type in the last part of the log file.

 

Any help would be greatly appreciated. Thank you.

 

The installation log file said

2011/7/26:17:11:14    HP_Administrator    PEPPER    === Setup started on PEPPER by HP_Administrator ===
2011/7/26:17:11:14    HP_Administrator    PEPPER    Launch
2011/7/26:17:12:20    HP_Administrator    PEPPER    PageOpen    LaunchDialog       
2011/7/26:17:13:33    HP_Administrator    PEPPER    PageOpen    LicenseDialog       
2011/7/26:17:13:42    HP_Administrator    PEPPER    PageOpen    ProductInfoDialog       
2011/7/26:17:13:59    HP_Administrator    PEPPER    PageOpen    ProductSelectionDialog2       
2011/7/26:17:14:08    HP_Administrator    PEPPER    PageOpen    FullProgressDialog       
2011/7/26:17:14:09    HP_Administrator    PEPPER    Installing Autodesk® Mudbox™ 2012:  TRANSFORMS="C:\Autodesk\Mudbox_2012_EFGJ_Win_32-bit\x86\en-us\Mudbox\Mudbox2012.0.mst;C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\_AI1E.tmp\x86\Mudbox\Mudbox2012.0-standalone.mst" ADSK_EULA_STATUS=#1 ADSK_SOURCE_ROOT="C:\Autodesk\Mudbox_2012_EFGJ_Win_32-bit\" INSTALLDIR="C:\Program Files\Autodesk\Mudbox 2012\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

 2011/7/26:17:14:42    HP_Administrator    PEPPER    Install    Autodesk® Mudbox™ 2012    Failed    Installation aborted, Result=1601


Product Support
todd.kane
Posts: 30
Registered: ‎08-22-2008
Message 2 of 5 (523 Views)

Re: Mudbox 2012 will not instal

07-27-2011 05:22 AM in reply to: Kevlarpaperclips

Hello there:

 

You may have issues with your Windows Installer.  Check out this MS Article and see if it helps:

 

http://support.microsoft.com/kb/315353



Todd M. Kane
Support Specialist
Product Support
Autodesk, Inc.







Valued Mentor
frhervet
Posts: 410
Registered: ‎04-01-2010
Message 3 of 5 (522 Views)

Re : Mudbox 2012 will not instal

07-27-2011 05:30 AM in reply to: Kevlarpaperclips

Hi,

 

What os did you use ?

Have you try windowsupdate before installation ?

Try :

1- msiexec /unreg

2- msiexec /regserver

Franck Hervet

Please mark this response as "Accept as Solution" if it answers your question.
S'il vous plaît Marquer cette réponse comme "Accepter comme solution" si elle répond à votre question.
-----------------------------------------------------------------------------------------
New Member
Kevlarpaperclips
Posts: 2
Registered: ‎07-26-2011
Message 4 of 5 (506 Views)

Re: Mudbox 2012 will not instal

07-27-2011 03:06 PM in reply to: Kevlarpaperclips

That fixed it. Thank you both for the reply. Now I just have to figure out how I messed up my Windows Installer so I don't do it again.

New Member
BriarMitchell6238
Posts: 2
Registered: ‎02-17-2012
Message 5 of 5 (339 Views)

Re: Mudbox 2012 will not instal

02-17-2012 01:28 PM in reply to: Kevlarpaperclips

I cannot install Mudbox. I am trying to download the free trial to try it out, but I keep getting the same error message over and over over and over again...regardless of where I try to save it. The message is "try again in a new location"

 

WHERE am I supposed to try and save this? I have tried making a folder, tried saving it to an existing folder, tried saving it to desktop...WHERE do I save it?

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube