Installation & Licensing

[#1]

We recently created deployments of 2013 Civil 3D (32 and 64 bit) and pushed out (with SCCM) the install to several machines. It was a success however the users are missing assemblies in their tool palettes. I have searched but only found the issue in 2010 and 2011. How can I resolve this in 2013?

Thanks

Nick

[#2]

Hi, i have this problem too.  CZ Package of C3D2013 deployed via AD/GPO, but tool palete is missing. Please, I need help with this sh...

[#3]

I'm missing the Tool Palattes aswell. Deployed Civil 3D 2013 x64 through group policy's but only the standard toolpalettes are installed. All metric palettes are missing. I do see the names of the palettes in the menu but no icons are loaded and I cant select anything. When I run the installation through the created lnk file everything gets installed correctly.

Any fix for this Autodesk?

[#4]

Please try the following martin.franc  and justforthispost, and let me know if any of them resolve the issue.

1. Modify the deployment and repair your installation of AutoCAD Civil 3D
2. Reset AutoCAD Civil 3D

3. Recreate the deployment using one of the following 72hr timed direct download links

AutoCAD Civil 3D 2013 32BIT

AutoCAD Civil 3D 2013 64BIT

[#5]

Thanks for your reply Philip.

I've tried all steps you've mentioned but no succes. The Content folder on the DVD's was in an other location but I've managed to find it and copy it to the adminimage. No succes. I've downloaded the complete installer you've provided but this also didn't work.

I need the metric toolpalettes but they don't get installed. The Netherlands palettes and the standard ones do get installed.

We have had 2 support cases about the issue in Civil 2011 and 2012. The Autodesk employee confirmed the problem twice and has passed it on to the developers but still no solution in the 2013 version.

Thanks

[#6]

You're welcome justforthispost,

After digging around a bit more, it appears that this is typically associated with a portion or component of the Content Pack failed install. Can you please check the cp_Install.log for failures.

[#7]

Were would this logfile be located?

[#8]

I've just did a new deployment of Civil and attached the cp_install.log file to this post.

[#9]

Thanks justforthispost,

The install log definitely shows some issues.

   !=> Failed to resolve Content\en\C3D_Imperial_Base\Profile.cab

   !=> Failed to resolve Content\en\C3D_Metric_Base\Profile.cab

   !=> Failed to resolve Content\en\C3D_ImageAssets\ImageAssets.cab

   !=> Failed to resolve Content\en\C3D_ImageAssets\VideoTooltips.cab

   !=> Failed to resolve Content\en\C3D_Profiles\ToolPalettes.cab

   !=> Failed to resolve Content\en\C3D_Profiles\ToolCatalogs.cab

   !=> Failed to resolve Content\en\C3D_Profiles\HHExpress.cab

   !=> Failed to resolve Content\en\C3D_Profiles\HHHydrographs.cab

   !=> Failed to resolve Content\en\C3D_Profiles\HHStormSewers.cab

Can you verify that the .cab files are actually located in the above paths?

Additionally, please locate and attach this file to your response. 

C:\Program Files\Autodesk\AutoCAD Civil 3D 2013\ContentPacks\master.xml

[#10]

I have checked the locations and the cab files are there. For the record I took some screenshots of the locations. I have also attached the xml file you've asked for and removed our companyname from all images and the xml file. All files are located in the zip below.