Installation & Licensing

[#1]

Installation, reinstallation, and removal of Autodesk software is often a recurring theme on the Autodesk Discussion Forums.  Since Microsoft has stopped providing a direct download for the Microsoft Installer Clean Up Utility (MSICUU2.EXE) I am providing it here for future reference.  The original Microsoft article was published under KB290301. 

If you are experiencing issues where installation is not possible because Windows shows your product is already installed, then this program may resolve your issue.  This program can also remove applications that will not uninstall from Add/Remove Programs.  Please use caution with this program as it can and will affect all installed products on your system.  Only remove the applications that you are having problems uninstalling or reinstalling.

To use:

1. Download and unzip the attached msicuu2.zip file.

2. Install and run from the Start menu.  It should be listed in the root of Programs.

3. Locate your product in the list then click Remove. 

4.  Manually delete the installed files if they exist.  Reboot.

5.  If reinstalling the product, attempt to install the product now. 

This program should resolve the majority of installation issues.  Please post any follow-ups in your original post.

If I was able to resolve your issue, please select the "Accept as Solution" option so that you can help fellow members quickly find solutions to their problems.

[#2 · Accepted solution]

Note for Windows 7 Users:  If you use this product to remove your Autodesk product and then receive a 1402 error on subsequent installations of your Autodesk product, please see the following Autodesk KB on how to resolve registry Error 1402 :

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=16508079&linkID=9240617

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If I was able to resolve your issue, please select the "Accept as Solution" option so that you can help fellow members quickly find solutions to their problems.

[#3 · Accepted solution]

DISCLAIMER:  Please note that use of the Microsoft Installer Clean-up Utility is NO LONGER SUPPORTED BY AUTODESK nor Microsoft and all liability of its use is subject to the user. This product has been known to cause registry errors resulting in 1402 permission errors during installation of Autodesk products on Windows Vista and Windows 7. 

PLEASE USE AT YOUR OWN RISK!

Note:  This product has not been known to cause any such issues or problems for Windows XP users.  The steps and screen shots provided in this article were performed on Windows XP Professional. 

If you use this product to resolve installation errors on Windows Vista or Windows 7 and experience the 1402 error during reinstallation, please see the link provided in my post above to resolve this issue.  Please advise your IT staff before performing any of the steps provided above. 

The information provided in this forum post are not provided by nor supported by Autodesk, Inc.  Autodesk or its Resellers assumes no risk or liability with the accuracy of the information provided.  The information is provided 'as is' by peer users and is not covered by any warranty or service agreement from Autodesk, Inc. or its Resellers  Please use at your own risk. 

SUPPORTED AUTODESK CLEAN UNINSTALL PROCESS:

For more information on the Autodesk KB Support article concerning the clean uninstall of Autdoesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

[#4]

Hi,

Unregistered Windows Installer, and then re register Windows Installer.

Method 1:

To do this, follow these steps:

• On the "Start" menu, click "Run:.

• In the "Open" box, type "msiexec /unreg", and then press ENTER.

• On the "Start" menu, click "Run".

• In the "Open" box, type "msiexec /regserver", and then press ENTER.

Method 2:

1. Use Windows Installer CleanUp Utility to uninstall the failed product.

2. Click here: http://www.windows-installer-cleanup-utility.com/

3. Read the article and download necessary tools.

Now Empty user and system "temp" folders. here are steps to do so:

• Empty "%systemdrive% emp" folder.

• Empty "%systemdrive%%windir% emp" folder.

• Empty "%systemdrive%Documents and Settings%username%Local SettingsTemp".

• Or use Windows Repair Utility Tool to do the job for you.

[#5 · Accepted solution]

In an effort to maintain the best possible solution for diagnosing and repairing installation errors, I wanted to make it known that a new Microsoft tool has been released to replace the MSI Cleanup Utility for all operating systems Windows XP SP3 and newer. 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Please use this in conjuction with the Autodesk Clean Uninstall Process to remove your problematic installations. 

Thanks to David.Lau for posting this update.  Please see his Up and Ready blog about this and other issues. 

[#6]

Travis, Thanks for the link. I should let you know the cleanup utility has been discontinued. However, within the same link, a similar program is "suggested" via the "Mr. Fix-it" series of utilities.

[#7]

 I was not able to reinstall AutoCAD 2013-it said AutoCAD is already installed.I followed your solution and it worked great for me.Thanks