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Maya will not open after download? Mac

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Message 1 of 3
Johansen3506
1258 Views, 2 Replies

Maya will not open after download? Mac

I am getting the attache message apon trying to open Maya. I am registered, have a serial # and activation code, I need a request code which is given apon opening Maya, but it will not open. This is a student use licence, and the download came from the correct spot in the student part of you website. I talked with and agent on the phone to try to activate it, and he said this is a network licence and gave me the link to downlowad. I re downloaded it only to get the same error message. Any Ideas? 

 

2 REPLIES 2
Message 2 of 3
david.lau
in reply to: Johansen3506

This can be caused by anything.  If Maya was running before, can you try deleting your prefs or download the latest SP?

 

http://knowledge.autodesk.com/support/maya/downloads/caas/downloads/content/autodesk-maya-2014-servi...

 

http://download.autodesk.com/global/docs/maya2013/en_us/files/PC_Save_preferences.htm

 

The library folder may be invisible.  You need to do this...

 

http://upandready.typepad.com/up_and_ready/2011/11/mac-where-is-my-library-folder.html



David Lau
Message 3 of 3
Johansen3506
in reply to: david.lau

Thank you! Thank you! Thank you! Smiley Happy Got it!

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