Maya unable to recognize 3-year Student License

[JacquiPerry]

Hi,

So I have uninstalled and reinstalled and I am still running across the same problem. I have all of my files, including my LTU but my computer refuses to recognize it. I went through the online transfer Q&A to try and access my license but when I click the Sign In window from the LTU app it simply disappears from my dash without doing anything at all. I don't get the extra window with the option to sign in and connect at all. I use a Macbook Pro with OS X that is in version 10.9. 

I still have my e-mails with my serial and product key information, I'm not sure if that will actually be of any use right now. Has anyone else had this sort of problem? Solutions? 

-Jack

[jessica.t]

Hi Jacqueline,

It's tough to troubleshoot the License Transfer Utility (LTU) because there are many factors involved in its success or failure, i.e. internet connection, computer and security settings, firewall / antivirus, etc. If the LTU is not working for you your alternative would be to uninstall from your previous and then complete a fresh installation on your new machine. I apologize for the inconvenience! Please let me know if you have further questions. Thank you!