Installation & Licensing

Reply
Member
robin.vanee
Posts: 5
Registered: ‎10-07-2011
Message 1 of 11 (1,324 Views)

Maya failed to install (Mac OS-X)

1324 Views, 10 Replies
10-07-2011 12:25 AM

I recently got a new computer and put the old hard drive I was using in it. Maya did not like this and I had to uninstall.

I could not find an uninstaller, so I removed every file or folder that had 'Autodesk' in it from my computer.

 

Trying to install it, it now fails at writing files in Maya Core. It's not very verbose about it, so I can't fix it at all.

"Maya Setup encountered errors installing the following software"

and

"The Installer encountered an error that caused the installation to fail. Installer failed on Exit"

are all it says.

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 2 of 11 (1,309 Views)

Re: Maya failed to install (Mac OS-X)

10-07-2011 01:25 PM in reply to: robin.vanee

NOTE:  This will only apply to Maya 2010/2011/2012.

 

1.  Remove the Autodesk folder in Applications.

 

2.  Delete the following files and folders:

 

Mac/Library/Application Support/Autodesk/Adlm/

Publisher/FLEXnet/adskflex_00691b00_tsf.data/Library/Preferences/FLEXnet Publisher/FLEXnet/adskflex_00691b00_tsf.data_backup.001

 

3.  Reinstall Maya.   If the Maya Core doesn't install, then try this:

 

http://upandready.typepad.com/up_and_ready/2011/10/maya-2012-on-mac-maya-core-doesnt-install.html



David Lau
Member
robin.vanee
Posts: 5
Registered: ‎10-07-2011
Message 3 of 11 (1,300 Views)

Re: Maya failed to install (Mac OS-X)

10-08-2011 03:21 AM in reply to: robin.vanee

Well, that installed it but starting it now gives me the error:

 

License was not obtained

 

License method:

environment variable MAYA_LICENSE_METHOD='network'

 

Product choice:

environment variable MAYA_LICENSE='unlimited'

 

License file override:

environment variable MAYA_ALT_EN is not set

Member
robin.vanee
Posts: 5
Registered: ‎10-07-2011
Message 4 of 11 (1,290 Views)

Re: Maya failed to install (Mac OS-X)

10-10-2011 04:11 AM in reply to: robin.vanee

Can I have a reply please? I kinda need this program.

 

Okay, I reinstalled it and it now runs. I get to the product license activation page and I need to "repair" my license.

Whenever I try to activate it, it says "another serial '00000000' was found on your computer and will now be used' after which it says that license is invalid and it starts all over again.

Member
robin.vanee
Posts: 5
Registered: ‎10-07-2011
Message 5 of 11 (1,281 Views)

Re: Maya failed to install (Mac OS-X)

10-10-2011 04:52 AM in reply to: robin.vanee

And whenever I use it as a trial, the program is unusably slow. After any action, it just freezes for seconds and displays the rainbowball.

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 6 of 11 (1,275 Views)

Re: Maya failed to install (Mac OS-X)

10-10-2011 07:04 AM in reply to: robin.vanee
Member
robin.vanee
Posts: 5
Registered: ‎10-07-2011
Message 7 of 11 (1,271 Views)

Re: Maya failed to install (Mac OS-X)

10-10-2011 08:08 AM in reply to: robin.vanee

That first link leads to a domain parking site and the second only lists 2 NVidia graphics cards for Mac OS-X.

I have had it running succesfully on a 9400M, and I can assure you my current 320M is a lot more powerful.

 

It's not stuttering (lag) by the way, so it's probably not the graphics card.

New Member
kuchit
Posts: 2
Registered: ‎01-13-2014
Message 8 of 11 (535 Views)

Re: Maya failed to install (Mac OS-X)

01-13-2014 07:22 AM in reply to: robin.vanee

Hi, everyone

I tried to reinstall my maya 2010, but Maya core didn't install. I already deleted the folders and tried everything that is listed in this thread, but didn't work for me. The only thing it'll show up is installation failed on exit. Any idea how I can fix this?

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 9 of 11 (494 Views)

Re: Maya failed to install (Mac OS-X)

01-21-2014 02:56 PM in reply to: kuchit

If you are running a newer operating system, the core will not install.  

 

http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=14959955&linkID=9242259



David Lau
New Member
kuchit
Posts: 2
Registered: ‎01-13-2014
Message 10 of 11 (481 Views)

Re: Maya failed to install (Mac OS-X)

01-22-2014 05:23 PM in reply to: robin.vanee

hello David,

I reformatted my computer, but it was still OS X 10.6.8, which should be ok. Is there any other stuff that I can check to solve the installation issue? Thanks!

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube