Installation & Licensing

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New Member
j.webb
Posts: 2
Registered: ‎10-27-2013
Message 1 of 14 (2,513 Views)

Maya and Mudbox not activating at all - license code not working

2513 Views, 13 Replies
10-27-2013 06:15 AM

Hi there,

 

I have installed both Maya and Mudbox from the Education website, and every time I open the application and press "Activate" it immediately comes up with an error that says "A license error has occurred. Contact your technical support representative for assistance" with the code (110). Then after that I get the error message in the image below:

Screen Shot 2013-10-27 at 12.57.28.png

 

I've trawled the internet for answers and can't find anything that fits, I don't use Time Machine either (as was the result for some of the problems I found online).

 

Also I found the registration website, and when I tried to register my products on there it gave me the error, "The serial number you entered is not valid. Try again. (Error 2)".

 

Thank you in advance,
Jacob

Alumni
t_gaisf
Posts: 74
Registered: ‎10-03-2013
Message 2 of 14 (2,485 Views)

Re: Maya and Mudbox not activating at all - license code not working

10-28-2013 02:25 AM in reply to: j.webb

Hallo Jacob, 

 

Regarding the last part of your post "Also I found the registration website, and when I tried to register my products on there it gave me the error, "The serial number you entered is not valid. Try again. (Error 2)".: please send me a PM with your Serial Numbers, the products you want to activate and confirm your registered name. I will get back to you as soon as possible.

 

(click on t_gaisf profile name and then Send this User a Private Message)



Franz Gaisbauer

Community Manager
camilo.lemos
Posts: 918
Registered: ‎09-28-2011
Message 3 of 14 (2,472 Views)

Re: Maya and Mudbox not activating at all - license code not working

10-28-2013 06:46 AM in reply to: t_gaisf

Hi Jacob,

Before sending Franz the Private Message he appropriately requested, could you please check that you have all Service Packs for Maya 2014 installed - especially if you are running the program on OS Mavericks?

Thank you!



Camilo Lemos
Product Support
david.lau
Posts: 1,351
Registered: ‎06-18-2008
Message 4 of 14 (2,042 Views)

Re: Maya and Mudbox not activating at all - license code not working

10-29-2013 01:53 PM in reply to: camilo.lemos

For sure, Maya 2014 SP3 will solve the problem.

 

http://upandready.typepad.com/up_and_ready/2013/10/maya-2014-on-mac-109-mavericks-error-110-when-act...

 

Mudbox doesn't have a update recently so you will need to book mark it to see when the next update will support it.

 

http://usa.autodesk.com/adsk/servlet/ps/dl/index?linkID=11937426&id=2334435&siteID=123112



David Lau
New Member
j.webb
Posts: 2
Registered: ‎10-27-2013
Message 5 of 14 (2,012 Views)

Re: Maya and Mudbox not activating at all - license code not working

11-01-2013 11:40 AM in reply to: david.lau

Hi there,

 

Thank you for all the responses - I installed Maya SP3 and it seems to be working now, although I was never asked to activate the product, but thank you for fixing that!

 

As for Mudbox, from what I've gathered does that mean that I can't use Mudbox until an update is brought out? My trial will expire soon, when will it be updated? It's still showing the 110 error as Maya was.

 

Thank you again,
Jacob

Product Support
david.lau
Posts: 1,351
Registered: ‎06-18-2008
Message 6 of 14 (2,009 Views)

Re: Maya and Mudbox not activating at all - license code not working

11-01-2013 11:44 AM in reply to: j.webb

Mudbox 2014 SP2 now supports Mavericks. Pleas check out all the info and links here:

 

http://upandready.typepad.com/up_and_ready/2013/10/mac-os-mavericks-109-released-autodesk-products.h...



David Lau
Member
ndelgiudice
Posts: 3
Registered: ‎02-17-2014
Message 7 of 14 (1,132 Views)

Re: Maya and Mudbox not activating at all - license code not working

02-17-2014 02:30 PM in reply to: david.lau

The Service Pack 2 download is not available. I am experiencing this issue as well and I'm ripping my hair out :smileyhappy:.

http://knowledge.autodesk.com/support/mudbox/downloads/caas/downloads/content/autodesk-mudbox-2014-s...

Product Support
david.lau
Posts: 1,351
Registered: ‎06-18-2008
Message 8 of 14 (1,110 Views)

Re: Maya and Mudbox not activating at all - license code not working

02-18-2014 06:30 AM in reply to: j.webb

I have alerted the Autodesk Knowledge Network Team.

 

 



David Lau
New Member
erpreid
Posts: 2
Registered: ‎10-20-2013
Message 9 of 14 (1,018 Views)

Re: Maya and Mudbox not activating at all - license code not working

02-25-2014 07:16 AM in reply to: j.webb

I am having a similar problem where it wont let me activate mudbox and maya(student verson) I need tham activared for a school project.

Member
ndelgiudice
Posts: 3
Registered: ‎02-17-2014
Message 10 of 14 (1,005 Views)

Re: Maya and Mudbox not activating at all - license code not working

02-25-2014 08:26 AM in reply to: erpreid
Erpreid, I use the latest version of Mavericks on my Mac and found that uninstalling Mudbox and reinstalling with Service Pack 2 solved my activation issue. Autodesk didn't have Service Pack 2 up earlier, but they just recently added it. Check out the most recent updates here: http://knowledge.autodesk.com/support/mudbox/downloads/caas/downloads/content/autodesk-mudbox-2014-s...

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