Hi @aberkman2 and welcome to the Autodesk Community!
Please follow the troubleshooting steps as described in this solution from one of our Expert Elite member, @TravisNave If this thread does not resolve your issue please respond to this post with further information or "Accept as a Solution" if this post resolves your issue so that others with this same question can more easily find an answer. Thanks!
Failed download is definitely problematic.
I would recommend that you try downloading your product using the virtual assistant by following the directions here:
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-...
There are a lot of 1603 installation errors, so the log is always helpful.