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maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 1 of 10 (1,530 Views)
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Maya 2014 crash on startup

1530 Views, 9 Replies
08-29-2013 09:05 AM

Hi , whenever i open maya it gives me the attached error . i've uninstalled it and then re-installed it , but later when i shut my computer and then re-open it the error is back , 

i'm using Maya 2014 student licence, Core i7 processor, windows 7, Nvidea Greforce 520 M 

i'd appreciate your help 

thanks

*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 2 of 10 (1,518 Views)

Re: Maya 2014 crash on startup

08-29-2013 10:18 AM in reply to: maie.badawy90

Do you have local admin rights?  Might also set an exception in your anti-virus.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
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david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 3 of 10 (1,511 Views)

Re: Maya 2014 crash on startup

08-29-2013 10:46 AM in reply to: maie.badawy90

Delete your prefs and start again.

 

C:\Users\YOUR_USER_NAME\Documents\maya\2014-x64

 

Open Maya first before opening the file.

 



David Lau
Member
maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 4 of 10 (1,507 Views)

Re: Maya 2014 crash on startup

08-29-2013 12:16 PM in reply to: TravisNave

thank you for your reply but yes i have 

Member
maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 5 of 10 (1,506 Views)

Re: Maya 2014 crash on startup

08-29-2013 12:19 PM in reply to: david.lau
i deleted the prefs but it didn't help :smileysad: and i'm just opening maya not a file i don't know what is it trying to save
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david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 6 of 10 (1,500 Views)

Re: Maya 2014 crash on startup

08-29-2013 12:37 PM in reply to: maie.badawy90

What video card are you running?  If you are running a Geforce card, can you try to run it is a default graphics mode?

 

http://upandready.typepad.com/.a/6a0147e3c68bef970b019aff0e2c0e970c-pi



David Lau
Member
maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 7 of 10 (1,488 Views)

Re: Maya 2014 crash on startup

08-29-2013 02:01 PM in reply to: david.lau
My Nvidia is the default but i tried running it with the intel card and it is now working :smileyhappy:)) but my intel card is just 512 mb so i guess it won't handle large scenes :smileyfrustrated: but it solved the problem thank you so much :smileyhappy: but what should i do with my Geforce card ?
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TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 8 of 10 (1,482 Views)

Re: Maya 2014 crash on startup

08-29-2013 02:49 PM in reply to: maie.badawy90

You could try installing an updated driver and see if it still crashes.  Otherwise, new video cards are really affordable these days.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
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david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 9 of 10 (1,467 Views)

Re: Maya 2014 crash on startup

08-30-2013 07:29 AM in reply to: maie.badawy90

Once you run in Intel Mode, quit, and run in Geforce Mode.  Does it still crash?  I know that a M card is on a laptop so it will be hard to upgrade hardware.



David Lau
Member
maie.badawy90
Posts: 5
Registered: ‎08-29-2013
Message 10 of 10 (1,462 Views)

Re: Maya 2014 crash on startup

08-30-2013 07:41 AM in reply to: david.lau
it didn't crash . thank you so much . i really appreciate your help

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