Installation & Licensing

Reply
New Member
sonicboom
Posts: 2
Registered: ‎08-22-2006
Message 1 of 5 (1,869 Views)

Maya 2012 License Transfer Utility Problems

1869 Views, 4 Replies
08-24-2011 04:52 AM

Hi, 
I got myself a new Macbook Air and am trying to install Maya 2012 on it. On my old macbook I used the license transfer utility to export my maya license. I want to use that license now on my new system.

I restored the old macbook from time machine and then I tried installing the latest Maya 2012 release ( HF4 ) as well as the initial release from my subscription. The installation went well every time but the outcame is always the screen that I need to activate my product.
After installation I started the the license transfer utility to import my license from the autodesk servers. Then I need to log in and the utility finishes the process and tells me that my license has been imported successfully. 
But when I am trying to start maya afterwards, again the activation screen pops up. I also tried installing Maya as trial version which will not work as well because again the activation screen pops up, no 30 day trial, nothing.


What can I do to get Maya running again?


Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 2 of 5 (1,850 Views)

Re: Maya 2012 License Transfer Utility Problems

08-24-2011 08:09 AM in reply to: sonicboom

Please contact Authcodes.  Try to activate online, then an error will come up and then try to loop it back to manually activate.

 

1.  Have your serial number ready. 

2.  Proivde Activation Key 

 

http://en.autodesk.ca/adsk/servlet/index?siteID=9719649&id=9830778



David Lau
*Expert Elite*
TravisNave
Posts: 9,936
Registered: ‎01-14-2005
Message 3 of 5 (1,849 Views)

Re: Maya 2012 License Transfer Utility Problems

08-24-2011 08:10 AM in reply to: sonicboom
Have you tried simply activating the product? If that works, then you should be all set. If not, get an activation code from Autodesk by calling 1-800-551-1490.

The LTU never works...
Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
New Member
sonicboom
Posts: 2
Registered: ‎08-22-2006
Message 4 of 5 (1,842 Views)

Re: Maya 2012 License Transfer Utility Problems

08-24-2011 09:20 AM in reply to: TravisNave

I already activated the software two times ( on my desktop pc and via home use license on my old notebook ). That's why  I wanted to transfer the license to the new one. I just assumed this license transfer tool would live up to its purpose. But I will try with the activation team then. Thank you.

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 5 of 5 (1,839 Views)

Re: Maya 2012 License Transfer Utility Problems

08-24-2011 09:27 AM in reply to: sonicboom

The ABC team can tell if you tried to transfer the license as it will hit our 'databases'.     The should be able to manually activate it for you.



David Lau

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube