Installation & Licensing

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Contributor
Learil
Posts: 23
Registered: ‎07-27-2010
Message 21 of 70 (2,646 Views)

Re: Maya 2011 Mac OSX "error 20"

08-03-2010 09:24 AM in reply to: Learil

Alright, I've made some discoveries.

 

I downloaded Hotfix 3, installed it, and then restarted. all of the files showed up as they should. Before I tried anything else, I wanted to test to see if Maya worked, and as usual, I got the "error 20" message. All of the files vanished again as well.

 

Then, I DIDN'T uninstall, but just restarted. Sure enough, once the computer restarted, the files showed up again.

 

I also couldn't find the /tmp/ files, where are they located?

Contributor
Learil
Posts: 23
Registered: ‎07-27-2010
Message 22 of 70 (2,638 Views)

Re: Maya 2011 Mac OSX "error 20"

08-03-2010 10:14 AM in reply to: Learil

I've had some weird things happen again:

 

First, after I restarted and got all of the files back, I was browsing around trying to find the requested items. Eventually (without me touching a single file), the folders disappeared again. I restarted, and all the files came back, so I tried again. I opened up the terminal, copy and pasted the code you posted: /Library/Application\ Support/FLEXnet\ Publisher/Service/11.7.0/FNPLicensingService -r 


After I did that, the terminal window paused for a little while, and then was ready for a new prompt as if nothing had happened. I'd have an example to show you, but then all of the files disappeared again, so I figured I'd restart before posting anything (since I couldn't be sure whether or not nothing happened because of missing files or not). 


 And now I can't get the files to reappear again no matter what order I use to uninstall, install and restart. I don't get it! After 3 more attempts at installing and restarting, I'm just about ready to give in for today.


 If, by chance, the files were in place when I entered the prompt, what would have happened if everything was working properly? I don't know whether it was a positive or negative sign that nothing happened, because on one hand I didn't get an error notice or anything, but on the other hand not much really happened. Ideas?

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 23 of 70 (2,638 Views)

Re: Maya 2011 Mac OSX "error 20"

08-03-2010 10:14 AM in reply to: Learil

in terminal if you do

 

cd /tmp

ls

 

it should show all the files

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Contributor
Learil
Posts: 23
Registered: ‎07-27-2010
Message 24 of 70 (2,628 Views)

Re: Maya 2011 Mac OSX "error 20"

08-03-2010 10:30 AM in reply to: hashim.mundol

I'm assuming you mean that it'll show the /tmp/ files and not the missing files?

 

Anyway, here's what popped up when I did as you said.

 

matt-gilliss-macbook-pro:~ Home$ cd /tmp
matt-gilliss-macbook-pro:tmp Home$ ls
icssuis501 launch-ZU3Gn8
launch-9TT1nk launchd-92.e6szjz



 EDIT: Also, I found this-

 

matt-gilliss-macbook-pro:tmp Home$ /tmp/Adlm.log
-bash: /tmp/Adlm.log: No such file or directory
matt-gilliss-macbook-pro:tmp Home$ /tmp/Mayalicense.log
-bash: /tmp/Mayalicense.log: No such file or directory
matt-gilliss-macbook-pro:tmp Home$ /var/system.log
-bash: /var/system.log: No such file or directory
matt-gilliss-macbook-pro:tmp Home$ /applications/Autodesk/maya2011/license.env
-bash: /applications/Autodesk/maya2011/license.env: No such file or directory

 

I'll be honest in admitting I'm not the most tech savvy person, but I just ran with what you gave me (and  what I thought you meant in regard to finding the files), but it says that no such files exist. Maybe I'm doing it wrong? 


Even if I am doing it right, it doesn't mean much because I CAN find the license.env file, which is within the packaged contents of the Maya icon. I already checked that out, and it's fine. This is what it looks like:

 

MAYA_LICENSE=Unlimited
MAYA_LICENSE_METHOD=Standalone
 

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 25 of 70 (2,609 Views)

Re: Maya 2011 Mac OSX "error 20"

08-04-2010 12:48 AM in reply to: Learil

After running

/Library/Application\ Support/FLEXnet\ Publisher/Service/11.7.0/FNPLicensingService –r

Could you please try to get the  result of following command. If it returns more than 2 lines. Please try to start Maya. It should come up with a license repair screen

ps -ef | grep FNP

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 26 of 70 (2,601 Views)

Re: Maya 2011 Mac OSX "error 20"

08-04-2010 08:55 AM in reply to: hashim.mundol

If you didnt get any result so far. we will try to do another clean up.

 

Delete the maya applications (2010 and 2011)

 

To uninstall Maya 2011 on Mac OS X follow these steps.
1 Navigate to the Maya directory (by default,/Applications/Autodesk/maya2011/).
2 Drag the maya2011 application to the trash.

 

Open Terminal and run follwing commands(you can copy and paste, please do it in the same order)

 

mkdir /tmp/bkup

cp  -r /Library/Application\ Support/Autodesk /tmp/bkup

rm -r /Library/Application\ Support/Autodesk

cp /Library/Preferences/FLEXnet\ Publisher/FLEXnet/adsk* /tmp/bkup

rm  /Library/Preferences/FLEXnet\ Publisher/FLEXnet/adsk*

 

then try to install Maya 2011 again. plelase let me know how it goes

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Contributor
Learil
Posts: 23
Registered: ‎07-27-2010
Message 27 of 70 (2,594 Views)

Re: Maya 2011 Mac OSX "error 20"

08-04-2010 04:32 PM in reply to: Learil

After uninstalling, I entered the prompts you gave me. This is what was produced:

 

matt-gilliss-macbook-pro:~ Home$ mkdir /tmp/bkup
mkdir: /tmp/bkup: File exists
matt-gilliss-macbook-pro:~ Home$
matt-gilliss-macbook-pro:~ Home$ cp -r /Library/Application\ Support/Autodesk /tmp/bkup

rm -r /Library/Application\ Support/Autodesk

cp /Library/Preferences/FLEXnet\ Publisher/FLEXnet/adsk* /tmp/bkup

rm /Library/Preferences/FLEXnet\ Publisher/FLEXnet/adsk*
matt-gilliss-macbook-pro:~ Home$
matt-gilliss-macbook-pro:~ Home$ rm -r /Library/Application\ Support/Autodesk
rm: /Library/Application Support/Autodesk/Adlm/.config: Permission denied
override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/AAA201100F_EL_Adlm.asr?
cp /Library/Preferences/FLEXnet\ Publisher/FLEXnet/adsk* /tmp/bkup

rm /Library/Preferences/FLEXnet\ Publisher/FLEXnet/adsk*
override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/AAA201100F_EX_Adlm.asr? override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/AAA201100F_FL_Adlm.asr? override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/AAA201100F_TL_Adlm.asr? override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/ESEC201100F_EL_Adlm.asr?


 I noticed that it said Permission denied, but that the code kept going, so I assumed it worked. I then re-installed Maya. The files haven't shown up, but I'll restart and see what happens. I'll check back in a few minutes and let you know what happened. 

 

EDIT----------

 

Unfortunately, the files, didn't show up. I don't understand why this is happening, or why the files only sometimes show up. I've done exactly as you've asked, but the files still won't appear as they should. I'll try it again just to be 100% sure. 

Contributor
Learil
Posts: 23
Registered: ‎07-27-2010
Message 28 of 70 (2,590 Views)

Re: Maya 2011 Mac OSX "error 20"

08-04-2010 04:52 PM in reply to: Learil

Alright, I tried again, and it worked (without restarting, too!).

 

I'll proceed with the other codes. . .

Contributor
Learil
Posts: 23
Registered: ‎07-27-2010
Message 29 of 70 (2,588 Views)

Re: Maya 2011 Mac OSX "error 20"

08-04-2010 05:04 PM in reply to: Learil

Alright, so this is what happened.

 

Instead of using the normal terminal, I used the Maya terminal, and only dragged the Maya icon to the trash (the guide on the AREA forum said to drag the whole maya2011 folder).

 

I then entered the prompts that you gave me, left the terminal open, and re-installed. The files reappeared as they should, like I already said.

 

I then went back to the already open terminal, and entered the       /Library/Application\ Support/FLEXnet\ Publisher/Service/11.7.0/FNPLicensingService -r       code, and nothing happened that I could see. So I ented the next code:

 

ps -ef | grep FNP 

 

Again, nothing happened that I could see. This is what it all looked like in the terminal:  

 

 

. /Applications/Autodesk/maya2011/Maya.app/Contents/bin/MayaENV.sh
matt-gilliss-macbook-pro:~ Home$ . /Applications/Autodesk/maya2011/Maya.app/Contents/bin/MayaENV.sh
Welcome to the Autodesk Maya 2011 shell
matt-gilliss-macbook-pro:~ Home$ mkdir /tmp/bkup
matt-gilliss-macbook-pro:~ Home$ cp -r /Library/Application\ Support/Autodesk /tmp/bkup
matt-gilliss-macbook-pro:~ Home$ rm -r /Library/Application\ Support/Autodesk
rm: /Library/Application Support/Autodesk/Adlm/.config: Permission denied
override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/AAA201100F_EL_Adlm.asr? cp /Library/Preferences/FLEXnet\ Publisher/FLEXnet/adsk* /tmp/bkup
override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/AAA201100F_EX_Adlm.asr? rm /Library/Preferences/FLEXnet\ Publisher/FLEXnet/adsk*
override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/AAA201100F_FL_Adlm.asr? /Library/Application\ Support/FLEXnet\ Publisher/Service/11.7.0/FNPLicensingService -r
override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/AAA201100F_TL_Adlm.asr? ps -ef | grep FNP
override rwxr-xr-x root/admin for /Library/Application Support/Autodesk/Adlm/ASR/ESEC201100F_EL_Adlm.asr?


 Now I'll try to open Maya to see what happens, but because I didn't get more than two lines from the "/Library/Application\ Support/FLEXnet\ Publisher/Service/11.7.0/FNPLicensingService -r" prompt, I don't think it'll open.

 

If it doesn't open, but I did something wrong in following your steps, please correct me. I don't want to put this method of fixing the program out of my mind until I know I tried it 100% correctly. Only if I/we know I did it 100% correct would I like to move on to any more ideas. I'll report back as to whether Maya opened or not in a minute.

Contributor
Learil
Posts: 23
Registered: ‎07-27-2010
Message 30 of 70 (2,587 Views)

Re: Maya 2011 Mac OSX "error 20"

08-04-2010 05:07 PM in reply to: Learil

Update:

 

Maya didn't open, and gave the same "error 20" message. As usual it deleted the folders. I'm going to try to un-install and re-install to get the folders back so that I can show exactly which folders are the missing ones.

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