Community
Subscription customers who are in the role of Software Coordinator will receive an email when a product releases, as soon as their serial number has been upgraded. The email, which is sent from Download@autodesksubscription.com, contains the customer's serial number and the product key, which is needed for installation. Please check junk/spam folders because the emails sometimes end up there.
Customers who have misplaced their notification email can access their serial number and product key directly from the Subscription Center > Contract Administration > Coverage Report tab.
Customers who are experiencing problems with their Subscription upgrade can contact the Business Center at subscription-team@autodesk.com.
For questions or problems signing in to Subscription Center, get immediate information by accessing the Get Help Signing into Subscription Center button located on the Sign in to Subscription Center page.
Contact: subscription-team@autodesk.com
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
Forums Links
Can't find what you're looking for? Ask the community or share your knowledge.
Post to forums
