Installation & Licensing

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New Member
ravianu2012
Posts: 2
Registered: ‎09-14-2012
Message 1 of 25 (2,496 Views)

MAYA student version, not showing the product key and serial number?

2496 Views, 24 Replies
09-14-2012 02:06 AM

Hello,

When I slect maya and slect the operating system, year and click "next" after it goes to the download page, but I do not recieve any product key or seriel key instead i get "We're sorry we cannot provide you with a serial number at this time.
Please proceed to download and install your software, and use it in "trial mode" for up to 30 days.
Return to this site before then to obtain your serial number from the free software link." And yes i started download through install and download and installed maya succesfully and ofcourse now its going through the 30 days trial. So I went back to the page and on the "My Software" page there are 0 downloads. And then again i tried the above method again and still it says the same message. So how do I get the product key and serial number for maya 2013...windows 7 62bit...?

Community Manager
camilo.lemos
Posts: 933
Registered: ‎09-28-2011
Message 2 of 25 (2,486 Views)

Re: MAYA student version, not showing the product key and serial number?

09-14-2012 02:22 AM in reply to: ravianu2012

Hi ravianu 2012, 

 

Sorry to hear you are having problems getting your serial number.

 

Could you please let us know what browser you are using and also what version of said browser? This will help our Education Community team troubleshoot the issue.

 

Thank you!



Camilo Lemos
New Member
ravianu2012
Posts: 2
Registered: ‎09-14-2012
Message 3 of 25 (2,479 Views)

Re: MAYA student version, not showing the product key and serial number?

09-14-2012 02:51 AM in reply to: camilo.lemos

I am using windows explorer 9.

Community Manager
camilo.lemos
Posts: 933
Registered: ‎09-28-2011
Message 4 of 25 (2,474 Views)

Re: MAYA student version, not showing the product key and serial number?

09-14-2012 02:55 AM in reply to: ravianu2012

Thank you, ravianu2012.

 

We will pass this information to our Education Community team and will post updates on this thread as soon as we have them.



Camilo Lemos
New Member
fimay
Posts: 1
Registered: ‎09-14-2012
Message 5 of 25 (2,447 Views)

Re: MAYA student version, not showing the product key and serial number?

09-14-2012 09:06 AM in reply to: camilo.lemos

Hi, I am having the same message with the download. I return to the site to get the serial key to activate it and it says I haven't downloaded anything. So I am wondering how do I get the serial key.

 

Thansk 

New Member
tanyunhanvanessa
Posts: 1
Registered: ‎09-14-2012
Message 6 of 25 (2,441 Views)

Re: MAYA student version, not showing the product key and serial number?

09-14-2012 09:30 AM in reply to: ravianu2012

Hi, I am facing the same problem as well, though the software I have installed is AutoCAD for Mac 2012 edition. I'm using Safari Version 6.0. 

New Member
saengaloon
Posts: 1
Registered: ‎09-14-2012
Message 7 of 25 (2,423 Views)

Re: MAYA student version, not showing the product key and serial number?

09-14-2012 10:39 AM in reply to: ravianu2012

I'm also having the same issue. I'm on MAC OSX. Safari and I have Maya installed with 30 days trial but cannot get the serial key.

Community Manager
philip.s
Posts: 2,410
Registered: ‎09-27-2011
Message 8 of 25 (2,403 Views)

Re: MAYA student version, not showing the product key and serial number?

09-14-2012 01:35 PM in reply to: tanyunhanvanessa

Thank you all very much for reporting this issue. Reiterating what my colleague Camilo said in his previous post, we are looking into this problem and will provide updates accordingly. For the time being, please download and utilize the software in trial mode.



Philip Schmelzer
New Member
20160615
Posts: 1
Registered: ‎09-15-2012
Message 9 of 25 (2,346 Views)

Re: MAYA student version, not showing the product key and serial number?

09-15-2012 10:36 AM in reply to: ravianu2012

I'm having the same issue...  Someone else I know is able to get it on his first try, while at the exact same moment I get the error message.

New Member
tailedmouse
Posts: 1
Registered: ‎09-16-2012
Message 10 of 25 (2,297 Views)

Re: MAYA student version, not showing the product key and serial number?

09-16-2012 08:00 AM in reply to: ravianu2012

I am having the same issue, I am using IE9

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