Installation & Licensing

New Member
Posts: 1
Registered: ‎05-27-2013
Message 1 of 2 (561 Views)

Lost serial number - Revit Arch 2011

561 Views, 1 Replies
05-27-2013 10:46 AM

Laptop was getting a bit bogged down, so decide it was time to wipe the hard drive and run a fresh install of the operating system.  Prior to wiping the hard drive, I ran the License Transfer Utility for Revit.  When it was complete, I printed my serial number to a PDF file that I thought I had saved to my backup disk...unfortunately, must have inadvertantly not saved it in the correct location.  Now I am unable to import my license from the Autodesk website.  I even restored the Licpath.lic file to get the information, but it was blank!


Can anyone tell me how recover my serial number?  Autodesk doesn't have a customer support phone number to call...which is very inconvenient in my opinion.  Also, this a student version that I downloaded so it didn't come with any original packaging that would have the serial number.


Thank you in advance!

Posts: 429
Registered: ‎06-14-2011
Message 2 of 2 (553 Views)

Re: Lost serial number - Revit Arch 2011

05-27-2013 05:52 PM in reply to: slavapal00za

Dear slavapal00za,


I have sent you a private message with your serial number information. You can find this information by logging in to Education Community. If you have forgotten your password, you can click on log-in and then there's a "Forgot your password?" link.


I hope this helps.


Best Regards,


Arlin Bibat

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