Installation & Licensing

New Member
Posts: 1
Registered: ‎04-27-2014
Message 1 of 2 (86 Views)

Loaded Autocad 2013 on a new computer: error message

86 Views, 1 Replies
04-27-2014 11:33 AM

I am a student and have a copy I purchased from school.  I loaded this software on my Laptop but now I want to put it on a new desktop that I built.  I think the problem is that its a one computer license copy, but I am not sure. Please help me I need this software for school.

error message "The serial number you entered is not valid. Try again. (1)" Autocad licensing

Customer Service
Posts: 679
Registered: ‎06-06-2011
Message 2 of 2 (45 Views)

Re: Loaded Autocad 2013 on a new computer: error message

04-27-2014 07:16 PM in reply to: bjohnsto

Hi Brian,


Using the email address on file, the only 2013 Serial Number I saw is Autodesk AutoCAD Design Suite Ultimate 2013. Note that changes were made and if you are downloading from the Education Community site, you will be provided a unique Serial Number and it starts with 900-xxxxxxxx. I am not seeing such Serial Number under your account. 


If you just  recently downloaded it, please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the Serial Number so I can check further. 

Joane Bonghanoy

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community

Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us