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Member
mweaver
Posts: 3
Registered: ‎08-16-2012
Message 1 of 8 (3,198 Views)

LiveUpdateFrame.htm will not display

3198 Views, 7 Replies
05-09-2013 06:41 AM

Hi!

 

We have a problem with one install of AutoCAD Civil 3D 2013.  When we try to download and install an available update, a browser window opens up and tries to display the local LiveUpdateFrame.htm file.  The browser stays blank and the update does not go forward.  We have installed the latest available service packs and hot fixes.  Any help will be greatly appreciated.

 

Thanks!

Product Support
SethHall
Posts: 723
Registered: ‎02-08-2010
Message 2 of 8 (3,153 Views)

Re: LiveUpdateFrame.htm will not display

05-13-2013 07:33 AM in reply to: mweaver

Sounds like it may be a browser related issue... what is your default browser?



Seth Hall
Product Support
GCSO - CSS - FTS
Autodesk, Inc.


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ra
Posts: 1
Registered: ‎05-14-2013
Message 3 of 8 (3,145 Views)

Re: LiveUpdateFrame.htm will not display

05-14-2013 02:24 AM in reply to: SethHall

Hi

same problem default browser IE 10.  Tried in firefox and Crome same result

 

Rasmus Ager

Port Esbjerg

DK

Product Support
SethHall
Posts: 723
Registered: ‎02-08-2010
Message 4 of 8 (3,132 Views)

Re: LiveUpdateFrame.htm will not display

05-14-2013 06:30 AM in reply to: mweaver

Can you manually go and download the updates from here? http://usa.autodesk.com/adsk/servlet/ps/dl/index?siteID=123112&id=2334435&linkID=9240698#section2 

 

Is this specific to one user/machine?



Seth Hall
Product Support
GCSO - CSS - FTS
Autodesk, Inc.


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Member
mweaver
Posts: 3
Registered: ‎08-16-2012
Message 5 of 8 (3,131 Views)

Re: LiveUpdateFrame.htm will not display

05-14-2013 06:31 AM in reply to: mweaver

Thanks for responding!

 

The default browser on the PC is IE 9.  We are running WIndows 7 Pro.

 

I should note that we also have Chrome installed on this PC and I tried the update with Chrome as the default.  I also tried opening the HTM file directly by navigating to c:\users\[userid]\Appdata\Local\Autodesk, Inc\AutoCAD\R19.0.114.0.0 through both browsers and selecting liveupdateframe.htm.  This procedure also did not work for the file liveupdate.htm located in the same folder.

 

Thanks again!

 

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 6 of 8 (3,124 Views)

Re: LiveUpdateFrame.htm will not display

05-14-2013 07:01 AM in reply to: mweaver

Can you uninstall Civil 3D 2013 (only) and then re-install it?  Expand the accordian and ensure that the latest update is included.

 

 



David Lau
Member
mweaver
Posts: 3
Registered: ‎08-16-2012
Message 7 of 8 (3,121 Views)

Re: LiveUpdateFrame.htm will not display

05-14-2013 07:11 AM in reply to: SethHall

Hi!

 

Thanks for the link to the update file.  I think this will be the answer to our problems eventually.  Our only problem now is that the instructions for the update advises us to export the custom settings since they will be over-written.  They provide a step-by-step on how to do this in Windows 7 but the feature does not seem to be available in our installation of AutoCAD Civil 3D.

 

Do you know if there is a way to export the custom settings other that the built-in feature within AutoCAD?

 

Thanks!

Product Support
SethHall
Posts: 723
Registered: ‎02-08-2010
Message 8 of 8 (3,115 Views)

Re: LiveUpdateFrame.htm will not display

05-14-2013 08:52 AM in reply to: mweaver

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