Installation & Licensing

Reply
New Member
Posts: 1
Registered: ‎07-29-2013
Message 1 of 2 (38 Views)

Licensing portal keeps failing.

38 Views, 1 Replies
07-29-2013 11:04 AM

Normally when we install a new server, we run lmtools on the server to get the hostname and Ethernet Address. We then login to the licensing portal, input our network serial number in the format xxx-xxxxxxxx. When I tried to do this over the weekend the portal would either report that the serial number was invalid or report that there had been a system error. 

 

Today when I try the same procedure, the serial number was accepted after about six tries. I was then able to enter the hostname and ethernet address, but unfortunately after a bit of a wait the portal reported an system error. Is there a support line (phone) or email address we can send the information to, in order to receive a new network license file?

 

Thank you

 

P.S. I have tried the procedure with Internet Explorer, and Chrome. 

*Expert Elite*
DarrenP
Posts: 6,823
Registered: ‎09-13-2007
Message 2 of 2 (34 Views)

Re: Licensing portal keeps failing.

07-29-2013 11:39 AM in reply to: jcanfield

yea

You can use the online method to activate your license here:

http://usa.autodesk.com/adsk/servlet/pc/item?id=18424632&siteID=123112

Or you can can call Autodesk Product Registration and Authorization:

1-800-551-1490 > Option 1 (English) > Option 2 > (Network)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number, servername, MAC Address

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Welcome to the new Autodesk Community!
If this is your first visit, click here to get started and make the most of the Community. Let us know what you think of the new experience in the Community Feedback Forum.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community




Connect with Us

Twitter

Pinterest

Blog

Youtube