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Message 1 of 17
help.desk
5198 Views, 16 Replies

Licensing error

Get the following error when performing status enquiry in lmtools 11.4.100.0 with the supplied license file.

 

--------
Status
--------
Flexible License Manager status on Fri 8/20/2010 13:22

[Detecting lmgrd processes...]
License server status: 27000@appv11
    License file(s) on appv11: C:\FlexLM\license.dat:

    appv11: license server UP (MASTER) v11.4

Vendor daemon status (on appv11):

  adskflex: The desired vendor daemon is down.
 Check the lmgrd log file, or try lmreread.
Vendor:Host:   appv11
License path:  27000@appv11;
FLEXnet Licensing error:-97,121
For further information, refer to the FLEXnet Licensing End User Guide,
available at "www.macrovision.com".

 

Any ideas?

16 REPLIES 16
Message 2 of 17
hashim.mundol
in reply to: help.desk

Please check the solution

http://usa.autodesk.com/getdoc/id=TS13587543

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 3 of 17
help.desk
in reply to: hashim.mundol

Server name and MAC address are correct in license file.

Message 4 of 17
hashim.mundol
in reply to: help.desk

any other error in debug log ?

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 5 of 17
help.desk
in reply to: hashim.mundol

No, but I did notice this appears as part of a status enquiry

 

License file(s) on appv11: C:\FlexLM\license.dat:

 

my license file is stored in c:\flexlm\maya.lic and the software is configured to read it from here so why does the status enquiry show it as being somewhere else?

Message 6 of 17
hashim.mundol
in reply to: help.desk

Normally

C:\FlexLM\license.dat would be the license file

 

C:\FlexLM\maya.lic would be path (name and port)  to the license server.

 

Please check in lmtools how it is configured.

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 7 of 17
help.desk
in reply to: hashim.mundol

As I said, the software is configured to read the c:\flexlm\maya.lic license file.

Message 8 of 17
hashim.mundol
in reply to: help.desk

 

did you try to re-read the license file,?

is Ignore Env. Variable is ticked in LMTOOLS?

 

Was this working before.? what changes were made.

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 9 of 17
help.desk
in reply to: hashim.mundol

re-reading the license file fails every time.

 

ignore path environmental variables is not ticked, should it be?

 

The problems started when I installed a new version of flexlm to host the new license file for Maya 11.

Message 10 of 17
hashim.mundol
in reply to: help.desk

Yes Please tick that

also you can try with the new version of flexlm 11.7 (with the ipv6 patch if you have ipv6)

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 11 of 17
help.desk
in reply to: help.desk

Installed 11.7 - still get the following

 

--------
Status
--------
Flexible License Manager status on Fri 8/20/2010 15:27

[Detecting lmgrd processes...]
License server status: @appv11
    License file(s) on appv11: C:\FlexLM\maya.lic:

lmgrd is not running: Cannot connect to license server system.
 The license server manager (lmgrd) has not been started yet,
 the wrong port@host or license file is being used, or the
 port or hostname in the license file has been changed.
Server name:   appv11
License path:  @appv11;
FLEXnet Licensing error:-15,570
For further information, refer to the FLEXnet Licensing documentation,
available at "www.acresso.com"

Message 12 of 17
hashim.mundol
in reply to: help.desk

can you ping appv11

please Add lmgrd.exe and adskflex.exe in the DEP exception.

do you have you have firewall clocking these ports (27000-27009 and 2080)

 

try to use ip address in the license file instead of name

Do you have ipv6 enabled on the machine ? if yes, disable or install patch.

 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 13 of 17
help.desk
in reply to: hashim.mundol

I am remotley connected to appv11 so it is definatley pingable

 

We don't have internal firewalls so no blocked ports

 

What and where is the DEP exception?

 

I can use appv11's ip address but I can ping appv11 and remotley connect to appv11 so I don't think it's a DNS problem

Message 14 of 17
hashim.mundol
in reply to: help.desk

http://support.microsoft.com/kb/875352

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 15 of 17
help.desk
in reply to: hashim.mundol

SORTED!!!!

 

Thanks ever so much for your help!

 

I thought I'd read the installation doc but can't remember seeing anything about DEP exceptions.

 

Thanks again!

Message 16 of 17
hemant.spanco29
in reply to: help.desk

adskflex: The desired vendor daemon is down.
Check the lmgrd log file, or try lmreread.
Vendor:Host: CENTRALLAB
License path: 27000@CENTRALLAB;
FLEXnet Licensing error:-97,121
For further information, refer to the FLEXnet Licensing documentation,
available at "www.acresso.com".

Message 17 of 17

Make sure your ports 27000 and 2080 are open.  If you are on Server 2008 R2 or newer, you might consider using NLM version 11.7. 



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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