Licensing error

[Anonymous]

Get the following error when performing status enquiry in lmtools 11.4.100.0 with the supplied license file.

--------
Status
--------
Flexible License Manager status on Fri 8/20/2010 13:22

[Detecting lmgrd processes...]
License server status: 27000@appv11
    License file(s) on appv11: C:\FlexLM\license.dat:

    appv11: license server UP (MASTER) v11.4

Vendor daemon status (on appv11):

  adskflex: The desired vendor daemon is down.
 Check the lmgrd log file, or try lmreread.
Vendor:Host:   appv11
License path:  27000@appv11;
FLEXnet Licensing error:-97,121
For further information, refer to the FLEXnet Licensing End User Guide,
available at "www.macrovision.com".

Any ideas?

[hashim.mundol]

Please check the solution

http://usa.autodesk.com/getdoc/id=TS13587543

[Anonymous]

Server name and MAC address are correct in license file.

[hashim.mundol]

any other error in debug log ?

[Anonymous]

No, but I did notice this appears as part of a status enquiry

License file(s) on appv11: C:\FlexLM\license.dat:

my license file is stored in c:\flexlm\maya.lic and the software is configured to read it from here so why does the status enquiry show it as being somewhere else?

[hashim.mundol]

Normally

C:\FlexLM\license.dat would be the license file

C:\FlexLM\maya.lic would be path (name and port)  to the license server.

Please check in lmtools how it is configured.

[Anonymous]

As I said, the software is configured to read the c:\flexlm\maya.lic license file.

[hashim.mundol]

did you try to re-read the license file,?

is Ignore Env. Variable is ticked in LMTOOLS?

Was this working before.? what changes were made.

[Anonymous]

re-reading the license file fails every time.

ignore path environmental variables is not ticked, should it be?

The problems started when I installed a new version of flexlm to host the new license file for Maya 11.

[hashim.mundol]

Yes Please tick that

also you can try with the new version of flexlm 11.7 (with the ipv6 patch if you have ipv6)

[Anonymous]

Installed 11.7 - still get the following

--------
Status
--------
Flexible License Manager status on Fri 8/20/2010 15:27

[Detecting lmgrd processes...]
License server status: @appv11
    License file(s) on appv11: C:\FlexLM\maya.lic:

lmgrd is not running: Cannot connect to license server system.
 The license server manager (lmgrd) has not been started yet,
 the wrong port@host or license file is being used, or the
 port or hostname in the license file has been changed.
Server name:   appv11
License path:  @appv11;
FLEXnet Licensing error:-15,570
For further information, refer to the FLEXnet Licensing documentation,
available at "www.acresso.com"

[hashim.mundol]

can you ping appv11

please Add lmgrd.exe and adskflex.exe in the DEP exception.

do you have you have firewall clocking these ports (27000-27009 and 2080)

try to use ip address in the license file instead of name

Do you have ipv6 enabled on the machine ? if yes, disable or install patch.

[Anonymous]

I am remotley connected to appv11 so it is definatley pingable

We don't have internal firewalls so no blocked ports

What and where is the DEP exception?

I can use appv11's ip address but I can ping appv11 and remotley connect to appv11 so I don't think it's a DNS problem

[hashim.mundol]

http://support.microsoft.com/kb/875352

[Anonymous]

SORTED!!!!

Thanks ever so much for your help!

I thought I'd read the installation doc but can't remember seeing anything about DEP exceptions.

Thanks again!

[Anonymous]

adskflex: The desired vendor daemon is down.
Check the lmgrd log file, or try lmreread.
Vendor:Host: CENTRALLAB
License path: 27000@CENTRALLAB;
FLEXnet Licensing error:-97,121
For further information, refer to the FLEXnet Licensing documentation,
available at "www.acresso.com".

[TravisNave]

Make sure your ports 27000 and 2080 are open.  If you are on Server 2008 R2 or newer, you might consider using NLM version 11.7.