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Licensing error message...

12 REPLIES 12
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Message 1 of 13
Will T
527 Views, 12 Replies

Licensing error message...

I work for a school whom is trying to install autoCAD 2005 and it's sister products, and whenever we get the request codes, send them off & get the product keys - we key them in and everything works.

But after we reboot the computer, it comes back up and tells us "Verifying Registry..." and then it fails. It can't find the registry key, and it gives us another set of request codes (apparently un-registering itself).

It comes up and says these errors in this order:

~ Problems encountered while initializing the application
---Cannot close a key.
---Cannot read preferences from registry.
---Cannot read preferences from registry.
---Cannot close a key.
---Cannot read preferences from registry.
---Cannot load applets from registry.

The error number is: 0.1.0020

All help is appreciated.
12 REPLIES 12
Message 2 of 13
Anonymous
in reply to: Will T

Set the local user from Power User to Local Administrator under the "Local
Users and Groups" in the "Computer Management" window.

OR

Try this:

-Go to : C:\Documents and Settings\All Users\Application
Data\Autodesk\...\Product Licenses, and delete the .dat files there and the
files in "C:\Documents and Settings\All Users\Application
Data\Autodesk\Software Licenses"
-Then reauthorize CAD2005, you may have to call them to get the license
released.

OR

http://discussion.autodesk.com/thread.jspa?threadID=350997


Dont know if any of this helps

wrote in message news:4874130@discussion.autodesk.com...
I work for a school whom is trying to install autoCAD 2005 and it's sister
products, and whenever we get the request codes, send them off & get the
product keys - we key them in and everything works.

But after we reboot the computer, it comes back up and tells us "Verifying
Registry..." and then it fails. It can't find the registry key, and it gives
us another set of request codes (apparently un-registering itself).

It comes up and says these errors in this order:

~ Problems encountered while initializing the application
---Cannot close a key.
---Cannot read preferences from registry.
---Cannot read preferences from registry.
---Cannot close a key.
---Cannot read preferences from registry.
---Cannot load applets from registry.

The error number is: 0.1.0020

All help is appreciated.
Message 3 of 13
Will T
in reply to: Will T

It seems to be temporarily fixed on one machine. I'll post back in a bit if I encounter any more problems or I discover that it now works...

It's just bizarre.
Message 4 of 13
peter.ashby
in reply to: Will T

your licence server hasnt got a floating IP address has it, if the ip address changes then it wont grab the licence?
Message 5 of 13
TravisNave
in reply to: Will T

Possibly, but the license manager looks at the machine name and the MAC address.


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Message 6 of 13
Anonymous
in reply to: Will T

The 0.1.0020 error is what is known as a sequence error, you can read more
about this in a solution posted to the web:

http://usa.autodesk.com/getdoc/id=TS83858

As a school are you running any O.S protection/O.S reinstatement type
software that triggers on reboot? If you are replacing the DAT files,
Track 0 (and possibly even the registry in a few cases), you may well see
these sequence errors.

Alternatively if you are using Disk Imaging please take a look at the
Standalone Licensing Guide supplied with the product. You will see a section
related to preventing reactivation when preparing and distributing a disk
image.

Network licensing may be a more suitable option for you.

--
Simon Gillis
Autodesk Product Support


wrote in message news:4874130@discussion.autodesk.com...
I work for a school whom is trying to install autoCAD 2005 and it's sister
products, and whenever we get the request codes, send them off & get the
product keys - we key them in and everything works.

But after we reboot the computer, it comes back up and tells us "Verifying
Registry..." and then it fails. It can't find the registry key, and it gives
us another set of request codes (apparently un-registering itself).

It comes up and says these errors in this order:

~ Problems encountered while initializing the application
---Cannot close a key.
---Cannot read preferences from registry.
---Cannot read preferences from registry.
---Cannot close a key.
---Cannot read preferences from registry.
---Cannot load applets from registry.

The error number is: 0.1.0020

All help is appreciated.
Message 7 of 13
Will T
in reply to: Will T

We use CLEANSLATE / FORTRESS at school. So far we've been able to circumvent the problem by installing the program without that program. But we don't know what will happen when we reinstall it at this point.
Message 8 of 13
Anonymous
in reply to: Will T

You'll get exactly the same error again, unless you can instruct your
software to skip the license directory.

By nature, the standalone license is incompatible with software such as this
(ConfigSafe, DeepFreeze, HD Guardian are others). Their goal is to undo
changes made to files. But the standalone license is dynamic: Autodesk
allows you to authorize it on one PC, then move it to a different one, by
inactivating the license on the first PC. Once the license is inactivated,
it must stay that way -- hence the error.

As Simon indicates, the network license is more appropriate for a lab or
training environment, as the license is controlled by the server, not the
workstation.

--Cy--

wrote in message news:4875302@discussion.autodesk.com...
We use CLEANSLATE / FORTRESS at school. So far we've been able to circumvent
the problem by installing the program without that program. But we don't
know what will happen when we reinstall it at this point.
Message 9 of 13
Will T
in reply to: Will T

I'll try and exempt the license folder... And see if that will work.
Message 10 of 13
Will T
in reply to: Will T

Okay, now we have a new problem (without having installed FORTRESS yet)...

Whenever we try and go to "INVENTOR 8", it comes up and tells us "You need administrator rights to install this software" anywhere from 1 to 3 times, and then goes to the program... And it does this every time you open it.

Is this a regular bug, or what?

Still holding off on installing CLEAN SLATE yet...
Message 11 of 13
Will T
in reply to: Will T

Okay, now we've got it so it only appears one time... But we can't it to go away... Guess we need to try working out the rights the program needs some more.
Message 12 of 13
Will T
in reply to: Will T

If we go to "run as..." on a right click of the program icon and make it work as an administrator with the proper password, it bypasses the error. But now on a student's personal login profile it gives the old error message... Bizzare.
Message 13 of 13
peter.ashby
in reply to: Will T

sounds like it is an access rights issue somewhere. I bet the students arnt allowed admin rights or power user rights, we are debating this very issue with our IT who want to have us on standard user rights, I have asked my reseller to obtain information on what rights we need over what directorys, and what registry access is required, still waiting for his response though.

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