Installation & Licensing

[#1]

You may need a new license file. When changing hardware on a machine the MAC Address also changes. Compare the MAC Address within the license file to your NIC card information. To get the NIC info, go to Start and type “cmd” in the search box. When the command prompt is displayed, type “ipconfig /all”

If the MAC Addresses are different, request a new license file by logging into registeronce.autodesk.com

Hope that helps.

[#2]

Thanks Darin,

I checked the MAC addresses and they seem to be the same. 

Cheers

[#3]

You may need a new license file. When changing hardware on a machine the MAC Address also changes. Compare the MAC Address within the license file to your NIC card information. To get the NIC info, go to Start and type “cmd” in the search box. When the command prompt is displayed, type “ipconfig /all” If the MAC Addresses are different, request a new license file by logging into registeronce.autodesk.com Hope that helps. [cid:imagef05e29.GIF@0b1ae091.4598edd5] Darin Green AEC Support Specialist 472 California Road | Quakertown, PA 18951 Main Office: 800-836-5440 Direct Dial: 215-302-3000 Fax: 215-302-3001www.synergis.comFacebook | Twitter | LinkedIn | YouTube Synergis Achieves Platinum Status, Autodesk’s Highest Tier for VARs This email and any attachments are intended only for the person or entity to which it is addressed and may contain information which is confidential, privileged or otherwise protected from disclosure. Distribution or copying of this email or the information contained herein by anyone other than the intended recipient is prohibited. If you have received this email in error, please immediately notify the sender by return email and please delete and destroy this email and any attachments.

[#4]

We didn´t change the hardware in the machine. What we got is a new router from our internet provider because the one we had stopped working. It is very strange that it worked the other day and now its back to having the same error. We need help!

[#5]

Proseo,

Check to see if your firewall is enabled. If so, disable it and try running the application again.