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Licensing Error - 96.491.0

14 REPLIES 14
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Message 1 of 15
MRiemenCAD
11618 Views, 14 Replies

Licensing Error - 96.491.0

Office lost power over the weekend. Came in and now 2 of 4 workstations cannot retrieve a network license. We get dialog box saying:

 

"A valid license could not be obtained by the network license manager"

 

Tried:

1. Stopping and starting the licensing service "FlexLM" on the server, did not work

2. Opened the licensing manger utility and restarted the service this way, did not work

 

Anyone have any thoughts?

14 REPLIES 14
Message 2 of 15
hashim.mundol
in reply to: MRiemenCAD

 

Please rename the CascadeInfo.cas. Launching the program should recreate this file. Most cases corrupted CascadeInfo.cas file can cause issue.

 

File should be in the client

 

C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm (XP)

 

C:\Users\All Users\Autodesk\Adlm(vista/win7)

 

 

 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 3 of 15

I had a customer with this issue as well. Renaming the file fixed the issue.

Message 4 of 15
GPR_MN
in reply to: MRiemenCAD

one million thank-you's

 

Message 5 of 15
Darin.Green
in reply to: hashim.mundol

Hashim,

 

I just had a customer run into this issue but your solution didn't help. So after looking around a little bit, I found the lmgrd port (port 27000) being blocked by the firewall on the server. After opening that port, the applications opened without a problem.

 



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Message 6 of 15
hashim.mundol
in reply to: Darin.Green

thanks Darin, if you can specify the product it could help the community. some product throw a different error when ports are not opened

 

cascadeinfo.cas shouldn't be an issue with 2012 products.

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Message 7 of 15
Darin.Green
in reply to: hashim.mundol

Hashim,

 

The products that couldn't get a license was Civil 3D and AutoCAD both 2012 products.



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Message 8 of 15
JMC-RVE
in reply to: MRiemenCAD

I am in the process of updating our system and if you can believe it am still running windows 2000, and I cannot find the CascadeInfo.cas file any ideas besides building new flexlm server

 

Message 9 of 15
Darin.Green
in reply to: MRiemenCAD

Please try the following:

 

  1. Stop the Server from the Start/Stop/Reread tab within LMTOOLS
  2. Go onto the Config Services tab, and click "Remove Service"
  3. Create a new Service Name, then path out to the LMGRD, License file, and Debug file. Also, check the boxes "Start Server at Power Up" and "Use Services".

Please kep us posted.



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Message 10 of 15
PROSEO
in reply to: hashim.mundol

Hi,

I have the same problem. I looked for the CascadeInfo.cas file but it is not in the location specified. 

I am running Civil 3d 2010 on windows 7.

 

I noticed the problem a few days after we changed the modem/router. I don´t know if this could be the cause.

I called my local autodek dealer and after an hour of no results they reinstalled the software and still didn´t work. They kept working on my machine until finally it worked. Next day I opened civil 3d and the error reappeared.

 

I reseted the LMTOOLS information but still no luck.

 

Any suggestions?

 

Thank you!

Message 11 of 15
Darin.Green
in reply to: PROSEO

You may need a new license file. When changing hardware on a machine the MAC Address also changes. Compare the MAC Address within the license file to your NIC card information. To get the NIC info, go to Start and type “cmd” in the search box. When the command prompt is displayed, type “ipconfig /all”

 

If the MAC Addresses are different, request a new license file by logging into registeronce.autodesk.com

 

Hope that helps.



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Message 12 of 15
PROSEO
in reply to: Darin.Green

Thanks Darin,

 

I checked the MAC addresses and they seem to be the same. 

 

Cheers

Message 13 of 15
Darin.Green
in reply to: PROSEO

You may need a new license file. When changing hardware on a machine the MAC Address also changes. Compare the MAC Address within the license file to your NIC card information. To get the NIC info, go to Start and type “cmd” in the search box. When the command prompt is displayed, type “ipconfig /all” If the MAC Addresses are different, request a new license file by logging into registeronce.autodesk.com Hope that helps. [cid:imagef05e29.GIF@0b1ae091.4598edd5] Darin Green AEC Support Specialist 472 California Road | Quakertown, PA 18951 Main Office: 800-836-5440 Direct Dial: 215-302-3000 Fax: 215-302-3001www.synergis.comFacebook | Twitter | LinkedIn | YouTube Synergis Achieves Platinum Status, Autodesk’s Highest Tier for VARs This email and any attachments are intended only for the person or entity to which it is addressed and may contain information which is confidential, privileged or otherwise protected from disclosure. Distribution or copying of this email or the information contained herein by anyone other than the intended recipient is prohibited. If you have received this email in error, please immediately notify the sender by return email and please delete and destroy this email and any attachments.


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Message 14 of 15
PROSEO
in reply to: Darin.Green

We didn´t change the hardware in the machine. What we got is a new router from our internet provider because the one we had stopped working. It is very strange that it worked the other day and now its back to having the same error. We need help!

Message 15 of 15
Darin.Green
in reply to: PROSEO

Proseo,

Check to see if your firewall is enabled. If so, disable it and try running the application again.



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