Office lost power over the weekend. Came in and now 2 of 4 workstations cannot retrieve a network license. We get dialog box saying:
"A valid license could not be obtained by the network license manager"
Tried:
1. Stopping and starting the licensing service "FlexLM" on the server, did not work
2. Opened the licensing manger utility and restarted the service this way, did not work
Anyone have any thoughts?
Solved! Go to Solution.
Solved by hashim.mundol. Go to Solution.
Please rename the CascadeInfo.cas. Launching the program should recreate this file. Most cases corrupted CascadeInfo.cas file can cause issue.
File should be in the client
C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm (XP)
C:\Users\All Users\Autodesk\Adlm(vista/win7)
I had a customer with this issue as well. Renaming the file fixed the issue.
Hashim,
I just had a customer run into this issue but your solution didn't help. So after looking around a little bit, I found the lmgrd port (port 27000) being blocked by the firewall on the server. After opening that port, the applications opened without a problem.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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thanks Darin, if you can specify the product it could help the community. some product throw a different error when ports are not opened
cascadeinfo.cas shouldn't be an issue with 2012 products.
Hashim,
The products that couldn't get a license was Civil 3D and AutoCAD both 2012 products.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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I am in the process of updating our system and if you can believe it am still running windows 2000, and I cannot find the CascadeInfo.cas file any ideas besides building new flexlm server
Please try the following:
Please kep us posted.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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Hi,
I have the same problem. I looked for the CascadeInfo.cas file but it is not in the location specified.
I am running Civil 3d 2010 on windows 7.
I noticed the problem a few days after we changed the modem/router. I don´t know if this could be the cause.
I called my local autodek dealer and after an hour of no results they reinstalled the software and still didn´t work. They kept working on my machine until finally it worked. Next day I opened civil 3d and the error reappeared.
I reseted the LMTOOLS information but still no luck.
Any suggestions?
Thank you!
You may need a new license file. When changing hardware on a machine the MAC Address also changes. Compare the MAC Address within the license file to your NIC card information. To get the NIC info, go to Start and type “cmd” in the search box. When the command prompt is displayed, type “ipconfig /all”
If the MAC Addresses are different, request a new license file by logging into registeronce.autodesk.com
Hope that helps.
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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Thanks Darin,
I checked the MAC addresses and they seem to be the same.
Cheers
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Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
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We didn´t change the hardware in the machine. What we got is a new router from our internet provider because the one we had stopped working. It is very strange that it worked the other day and now its back to having the same error. We need help!
Proseo,
Check to see if your firewall is enabled. If so, disable it and try running the application again.
If this information was helpful, please consider using the Accept Solution
Darin Green
Director of Customer Support
Synergis Engineering Design Solutions
Facebook | Twitter | LinkedIn
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