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License

6 REPLIES 6
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Message 1 of 7
Anonymous
377 Views, 6 Replies
‎09-30-2009 11:12 AM
‎09-30-2009 11:12 AM

License

I recently replaced my computer due to a failed hard drive. I tried to install my Cleaner XL discreet software on the new machine. When I tried to register it, I got the following message:
The copy of software you are trying to register has been terminated or returned to stock. In this case you may have received a replacement serial number. We need the new serial number to register and activate your software. If you do not have a replacement copy, please contact your reseller for further assistance.
Our IT purchasing division did not receive a replacement serial number. How can I activate/register my software?
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6 REPLIES 6
Message 2 of 7
TravisNave
Mentor
in reply to: Anonymous
‎09-30-2009 12:39 PM
‎09-30-2009 12:39 PM

Well, I'd say contact your reseller for further assistance. 😃


Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



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Message 3 of 7
Anonymous
in reply to: Anonymous
‎09-30-2009 12:55 PM
‎09-30-2009 12:55 PM

Thanks. I don't know who the reseller was. It was purchased four years ago and the purchasing agent is no longer with the company. (I work for a corporation.) Can I get authorization direct from Autodesk?
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Message 4 of 7
TravisNave
Mentor
in reply to: Anonymous
‎09-30-2009 12:58 PM
‎09-30-2009 12:58 PM

Maybe. Call 1-800-551-1490 and see if they can help you.


Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 5 of 7
Anonymous
in reply to: Anonymous
‎09-30-2009 01:18 PM
‎09-30-2009 01:18 PM

...making progress at 800 #. So far, they tell me someone returned my product in 2006. Must be an error because I'm holding the box and disk in hand.
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Message 6 of 7
TravisNave
Mentor
in reply to: Anonymous
‎09-30-2009 01:26 PM
‎09-30-2009 01:26 PM

Good luck! Hope they get it all straightened out.



Travis Nave Send TravisNave a Private Message                                             Need help in your post? Mention me with @TravisNave



My Expert Contributions to the
Autodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Disk Space | Quickstart Guide for LMTOOLS | Edit setup.ini for 1603 Installation Failure | 1603 Error installing /w Updates | Disable Optimus
⤽   If my post was helpful, please give Likes and/or mark the Accept as Solution button(s) below. Thank you!   ⤵
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Message 7 of 7
Anonymous
in reply to: Anonymous
‎10-02-2009 07:34 AM
‎10-02-2009 07:34 AM

Thanks for your advice. Turns out it was an error and the software has been reinstated.
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