Installation & Licensing

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Member
AgustastaGW
Posts: 5
Registered: ‎09-11-2011
Message 1 of 12 (3,117 Views)

License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

3117 Views, 11 Replies
09-12-2011 02:53 AM

I can't figure out what's wrong, i've been searching for a solution for hours now to no avial...

 

See image

 

If anyone could offer any solutions, it would be greatly appreciated.

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 2 of 12 (3,103 Views)

Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

09-12-2011 12:00 PM in reply to: AgustastaGW

Can you check out the suggestions in this post?

 

http://forums.autodesk.com/t5/Installation-Licensing/Problem-with-license-License-is-not-obtained/td...

 

 



David Lau
Member
AgustastaGW
Posts: 5
Registered: ‎09-11-2011
Message 3 of 12 (3,097 Views)

Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

09-12-2011 01:33 PM in reply to: david.lau

I tried that, and it didn't do anything. Didn't recreate the files, now I just get error 41. So do I put the files back?

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 4 of 12 (3,093 Views)

Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

09-12-2011 01:40 PM in reply to: AgustastaGW

41 = Product Information Table file is not found.   Can you confirm that you have this file:

 

C:\ProgramData\Autodesk\AdLM\ProductInformation.pit

 

 



David Lau
Member
AgustastaGW
Posts: 5
Registered: ‎09-11-2011
Message 5 of 12 (3,088 Views)

Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

09-12-2011 04:10 PM in reply to: david.lau

Well in the link you asked me to try, it says to back-up the files and remove them. When I then tried to reopen maya, I assumed it would try to recreate them and it didn't. So that file is not there, it is however in the back-up folder.

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 6 of 12 (3,076 Views)

Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

09-12-2011 06:24 PM in reply to: AgustastaGW

Can you move the ONLY the .pit file back in the default location?



David Lau
Member
AgustastaGW
Posts: 5
Registered: ‎09-11-2011
Message 7 of 12 (3,074 Views)

Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

09-12-2011 06:27 PM in reply to: david.lau

Well that file is inside the AdLM folder, would you like it so the onlything inside the AdLM folder is the .pit file?

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 8 of 12 (3,059 Views)

Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

09-14-2011 06:25 AM in reply to: AgustastaGW

I have attached an image.



David Lau
Member
AgustastaGW
Posts: 5
Registered: ‎09-11-2011
Message 9 of 12 (3,045 Views)

Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

09-15-2011 05:49 AM in reply to: david.lau

I dont have a cascadeinfo.cas file, I attached a picture of what the folder looks like...

Product Support
david.lau
Posts: 1,350
Registered: ‎06-18-2008
Message 10 of 12 (3,038 Views)

Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

09-15-2011 08:01 AM in reply to: AgustastaGW

I just sent you a private email.  I would like to log a case for you to try to resolve this issue.



David Lau

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