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    Member
    AgustastaGW
    Posts: 5
    Registered: ‎09-11-2011

    License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    2303 Views, 11 Replies
    09-12-2011 02:53 AM

    I can't figure out what's wrong, i've been searching for a solution for hours now to no avial...

     

    See image

     

    If anyone could offer any solutions, it would be greatly appreciated.

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    Product Support
    Posts: 862
    Registered: ‎06-18-2008

    Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    09-12-2011 12:00 PM in reply to: AgustastaGW

    Can you check out the suggestions in this post?

     

    http://forums.autodesk.com/t5/Installation-Licensing/Problem-with-license-License-is-not-obtained/td...

     

     



    David Lau
    Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:

    My 5 Top Issues in the Discussion Groups

    1402 Error [Uninstall] | Faro doesn't install | adlmPITSetProductInformation Errors | Empty Tool bar in AutoCAD Mac | Win 7 Registry Limit
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    Member
    AgustastaGW
    Posts: 5
    Registered: ‎09-11-2011

    Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    09-12-2011 01:33 PM in reply to: david.lau

    I tried that, and it didn't do anything. Didn't recreate the files, now I just get error 41. So do I put the files back?

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    Product Support
    Posts: 862
    Registered: ‎06-18-2008

    Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    09-12-2011 01:40 PM in reply to: AgustastaGW

    41 = Product Information Table file is not found.   Can you confirm that you have this file:

     

    C:\ProgramData\Autodesk\AdLM\ProductInformation.pit

     

     



    David Lau
    Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:

    My 5 Top Issues in the Discussion Groups

    1402 Error [Uninstall] | Faro doesn't install | adlmPITSetProductInformation Errors | Empty Tool bar in AutoCAD Mac | Win 7 Registry Limit
    Please use plain text.
    Member
    AgustastaGW
    Posts: 5
    Registered: ‎09-11-2011

    Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    09-12-2011 04:10 PM in reply to: david.lau

    Well in the link you asked me to try, it says to back-up the files and remove them. When I then tried to reopen maya, I assumed it would try to recreate them and it didn't. So that file is not there, it is however in the back-up folder.

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    Product Support
    Posts: 862
    Registered: ‎06-18-2008

    Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    09-12-2011 06:24 PM in reply to: AgustastaGW

    Can you move the ONLY the .pit file back in the default location?



    David Lau
    Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:

    My 5 Top Issues in the Discussion Groups

    1402 Error [Uninstall] | Faro doesn't install | adlmPITSetProductInformation Errors | Empty Tool bar in AutoCAD Mac | Win 7 Registry Limit
    Please use plain text.
    Member
    AgustastaGW
    Posts: 5
    Registered: ‎09-11-2011

    Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    09-12-2011 06:27 PM in reply to: david.lau

    Well that file is inside the AdLM folder, would you like it so the onlything inside the AdLM folder is the .pit file?

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    Product Support
    Posts: 862
    Registered: ‎06-18-2008

    Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    09-14-2011 06:25 AM in reply to: AgustastaGW

    I have attached an image.



    David Lau
    Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:

    My 5 Top Issues in the Discussion Groups

    1402 Error [Uninstall] | Faro doesn't install | adlmPITSetProductInformation Errors | Empty Tool bar in AutoCAD Mac | Win 7 Registry Limit
    Please use plain text.
    Member
    AgustastaGW
    Posts: 5
    Registered: ‎09-11-2011

    Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    09-15-2011 05:49 AM in reply to: david.lau

    I dont have a cascadeinfo.cas file, I attached a picture of what the folder looks like...

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    Product Support
    Posts: 862
    Registered: ‎06-18-2008

    Re: License was not obtained Tried Maya 2011 (657C1 2011.0.0.F), error 5

    09-15-2011 08:01 AM in reply to: AgustastaGW

    I just sent you a private email.  I would like to log a case for you to try to resolve this issue.



    David Lau
    Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:

    My 5 Top Issues in the Discussion Groups

    1402 Error [Uninstall] | Faro doesn't install | adlmPITSetProductInformation Errors | Empty Tool bar in AutoCAD Mac | Win 7 Registry Limit
    Please use plain text.