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License status [5.2.2]

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Message 1 of 31
MichielDuvekot3232
9048 Views, 30 Replies

License status [5.2.2]

This is the log file /tmp/Adlm.log it is created when Maya 2012 fails to launch and gives me License status [5.2.2]

 

887     2011/08/08      13:01:41        Reason=Fatal error887     2011/08/08      13:01:41        ComputerName= mbp
887     2011/08/08      13:01:41        OS= Mac OS X 10.6.8 (10K549)
887     2011/08/08      13:01:41        File=AdlmIntSATSLicense.cpp,Line=1492887     2011/08/08      13:01:41        AdlmIntError=37 [Error loading FLEXnet activation spec from trusted storage]887     2011/08/08      13:01:49        Reason=Fatal error887     2011/08/08      13:01:49        ComputerName= mbp
887     2011/08/08      13:01:49        OS= Mac OS X 10.6.8 (10K549)
887     2011/08/08      13:01:49        File=AdlmIntSATSLicense.cpp,Line=1278887     2011/08/08      13:01:49        AdlmIntError=38 [Error getting license usage and behavior]4309    2011/08/08      20:49:59        Reason=License repair4309    2011/08/08      20:49:59        ComputerName= mbp
4309    2011/08/08      20:49:59        OS= Mac OS X 10.6.8 (10K549)
4309    2011/08/08      20:49:59        ShortCode=UELWY9R6ETRHDAZGQ1V27XL5Y48F3K7Z4309    2011/08/08      20:49:59        LicenseStatus=5.2.24309    2011/08/08      20:49:59        ExpirationDate=2011/08/154309    2011/08/08      20:49:59        Usage=N/A4309    2011/08/08      20:49:59        Behavior=N/A

 

Could you please explain why Maya fails to launch? 

30 REPLIES 30
Message 21 of 31
simlit
in reply to: MichielDuvekot3232

HI,

 

I have just had this error come up today License status 5.2.2 when trying to open autocad. My product key is not being accepted. I have tried to contact autodesk but couldn't get thru. I am in the UK. I have read the thread comments and I am very anxious that there doesn't seem to be a solution to this problem.

 

Can I suggest that autodesk send us a new product, Autocad lt 2011 if a solution cannot be found?

 

I need a solution to this to be able to continue to use autocad.

 

 

 

 

Message 22 of 31
hashim.mundol
in reply to: simlit

This thread was a specific crash issue with Maya and the License.

 

If the issue is regarding AutoCAD LT on Windows, it might not be related. 

 

Have you deleted the license file as suggested in the thread.

Does the license break only on software crash ?

How often does the issue occur. ?

 

For now please activate after deleting the license file.

 

Please use one of the method listed here

http://usa.autodesk.com/adsk/servlet/item?linkID=9241177&id=5584421&siteID=123112

 

 

We can open a Technical case if required. (do you have subscription ?)

 

 

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Autodesk Product Support
Autodesk, Inc.

Message 23 of 31
sie_
in reply to: hashim.mundol

Hello! : )

 

I see, that this post is older. I don't know if you've found already the reason/solution for this [5.2.2] license error.

I have encountered it, when I launched the Autocad from a program called "SteelCON", that is used by engineers for designing steel connections. 

Well, I don't know, if this could help you find the source of the error, or the remedy to it.....but I thought, that in case that it might help, it's worth posting this info.

 

Regards, 

Imola Szasz

Message 24 of 31
simlit
in reply to: simlit

Thanks for the reply. I couldn't find or was given a solution so I had to buy Autocad Lt 2012 software again. Goodbye to £1200 and no help from Autodesk as I found out they only guaruntee their software for 90 days if you don't subscribe.

 

Not great really

 

Regards

Simon

Message 25 of 31
Keldor
in reply to: hashim.mundol

Please consider this evidence that another community member has had this exact same problem! I too have had my license break when Maya crashes. This seems to have only started happening after installing HotFix 4. 

 

I have also found evidence here on the forum that at least one other community member is experiencing this same problem. 

 

I have already started a request for a solution with someone else on the support team so I do not expect you to begin trying to solve this problem for me too, but I did want to offer up that this fellow is not alone in his problems and frustrations. This is incredibly expensive software and I think it's fair to be concerned when it begins behaving badly.

 

Thank you for your attention to this matter. 

Message 26 of 31
adam.mechtley
in reply to: Keldor

Hi,

 

If it's helpful to know, I experienced this problem recently as well. Maya 2012 (latest hotfix, running OS X 10.7 with latest updates) crashed when I deleted non-deformer history and my license broke.

 

Additionally, all other ADLM (i.e., post-Flex) managed products on my machine experienced problems. Maya 2009 (flex-managed) still ran just fine though.

  • Maya 2010 would jerk to a halt with each input (e.g. mouse click)
  • Maya 2011 failed to launch
  • Maya 2012 would sometimes fail to launch, sometimes successfully launch in trial mode, but would (audibly) try to access the disk and halt with each input
  • Maya 2013 would fail to launch

 

I received a reactivation of 2012 from customer service, and managed to run 2012 without any problems. I had to reinstall 2011 and 2013 though, and then 2012 had the same failure again. I tried reinstalling 2012 and got the fail on installation with a 5.2.2 on the first launch. I tried deleting the suggested files and reinstalling and still cannot get the installer to complete successfully.

 

I have had to reactivate this product a number of times, and due to activation limits, have to wait multiple days for a customer support case to go through the subscription center. (It is worth noting that the auto-filled form to request a license reactivation, either via the web or via the adlm interface, never has let me submit because it tells me that the serial number is not properly formatted.)

Message 27 of 31

If it's further helpful to know, this failure re-ruined my other adlm-managed products again. For example, Maya 2011.5 fails to load, and displays the attached error message

Screen Shot 2012-05-21 at 11.49.18 PM.png

I have no idea what it is doing, but it's worth noting that is not the product key I registered with, since I use an ECS product, rather than just Maya by itself. Maya 2013 simply fails to launch, while Maya 2010 sits hopping on my dock, occasionally trying to access the disk, and then displays this message:

Screen Shot 2012-05-21 at 11.57.48 PM.png

Message 28 of 31

As another update:

 

I nuked everything in my /Library/Preferences/FlexNet publisher/FlexNet and in my /Library/Application Support/Autodesk/Adlm, then proceeded to reinstall.

 

I installed 2013, which worked.

I installed 2010, which worked.

This time, I used the first version of 2012 that came on my USB key (i.e. no hotfix) but the 2012 installer still failed on exit, but this time when I loaded up the app I got code 2.10.0 and the link to submit a customer service case actually worked. If I manage to reactivate 2012, I'll post here with more information.

2011.5 installer also failed on exit and got a 1.1.0 code on startup. When I tried to activate it, I got this error message:

Screen Shot 2012-05-22 at 1.09.55 AM.png

Here's what was in the log after trying to install/run 2011:

 

06:09:07 22-05-2012 [P:7738],[T:2886124224] EventCode: 30000025, Message: The ASR stream contents are corrupt and cannot be loaded.
06:09:51 22-05-2012 [P:7738],[T:2886124224] EventCode: 30000025, Message: The ASR stream contents are corrupt and cannot be loaded.
06:09:51 22-05-2012 [P:7738],[T:2886124224] EventCode: 30000025, Message: The ASR stream contents are corrupt and cannot be loaded.
06:09:51 22-05-2012 [P:7738],[T:2886124224] EventCode: 30000025, Message: The ASR stream contents are corrupt and cannot be loaded.

 

At this point, my 2013 would no longer start up...

Message 29 of 31
3drea
in reply to: MichielDuvekot3232

I have had/got the same issue. After a software crash (the software had nothing to do with maya, though maya was open at the time) that froze the machine, and a reboot, the license for Maya stopped working.
I've used 3ds Max for about 10 years and have never come accross anything like this. So when hashim.mundol suggests that it's a problem with the 3rd party licensing program, it's a little hard not to think that it's more maya specific, as 3ds Max would, (I'm guessing here), be using the same 3rd party licensing program. Correct me if I'm wrong hashim.mundol.

So anyway, the first time it happened I was using maya2012. I had to install maya2013 just so I could keep working on the project. But alas today the same thing has happened to 2013 - software crash (unrelated to maya) and on system restart the license has failed... so when is maya2014 coming out?

All this has happened within 6 months of each other.

I will try the solutions posted by hashim.mundol on the first page and post back the results. They look like paths for Mac though. So I'll just do searches for the files. hashim.mundol the paths for windows posted here would be great too.

specs:
Windows 7 64bit (no bootcamp here)
maya 2013

Message 30 of 31
3drea
in reply to: MichielDuvekot3232

I fixed it!!

For windows users try the following (it might work on a Mac too, don't know though):

 

I uninstalled everything to do with Autodesk (luckly I only had maya2013 installed).

Then I renamed these directories (I renamed them instead of deleting them so I could restore them incase something went wrong)...

 

C:\Program Files\Autodesk

C:\programdata\Autodesk

C:\ProgramData\FLEXnet

C:\Users\%username%\AppData\Local\Autodesk

C:\Users\%username%\AppData\Roaming\Autodesk

 

Then I reinstalled Maya and it seems to be working fine.

 

Hope that helps someone.

Message 31 of 31
mwmingram
in reply to: simlit

i have had the same problems with maya 2011 on a mac running 10.7.5

 

three times since dec 2012 my license has completely broken.

 

Man Mad

 

i have been working on big scenes admittedly one ongoing one is 400MB.

 

getting new authentification codes off autodesk is a titanic struggle. i have to angrily insist that it is just me, one person working on the very same desktop machine. sometimes when i have received new authentification codes they have not worked.

 

last time i had to perform a completely fresh reinstall on a new hard drive to get an authentification code to work.

 

i spent a fortune on this software over the years and i find it's disgraceful that it breaks in this manner - disgraceful too that i get treated like a criminal.

 

i am now looking at upgrading to maya 2013 and some of the comments here fill me with dread as i read users are facing the same problems with more recent versions of the software.

 

AUTODESK SORT THIS OUT - IT IS A DISGRACE.

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