Installation & Licensing

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Distinguished Contributor
MichielDuvekot3232
Posts: 1,581
Registered: ‎03-25-2010
Message 11 of 31 (1,414 Views)

Re: License status [5.2.2]

08-10-2011 11:03 AM in reply to: hashim.mundol

Via my reseller, yes. Let's just say this is a long-term project. For a while now, I have tried to demonstrate  to you (Autodesk) that AdLM is deeply flawed, and that you (Autodesk) are unable to provide answers to the simplest questions regarding code that you (Autodesk) developed yourself. Autodesk has refused to acknowledge that there is even so much as a problem at all. For the most part, it's been blamed on me, for "pushing the limits". Well... 

 

So far, I have received from you (Autodesk) a number of improbable "solutions", including, I kid you not, not backing up my hard drive. None of the proposed solutions work. But I have still not received an answer to a fairly simple question:

 

What causes this and how do I stop this from happening?

 

I think I'm entitled to an answer to that question. I'm sure you  feel the same way.

 

I would suggest that once you (Autodesk) have confirmed the crashes as the cause and assuming that you (Autodesk) agree that crashing an application ought not break the license (that's a pretty straightforward requirement), you (Autodesk) fix the bug. 

 

Until then, we seem to agree  that AdLM stops working for no discernable reason and that Autodesk cannot recommend anything hat will remedy the situation.

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 12 of 31 (1,412 Views)

Re: License status [5.2.2]

08-10-2011 11:26 AM in reply to: MichielDuvekot3232

I understand your frustration, I will open a case for you and have some deal with directly. this doesnt seem to be common issue as I could only find 2 instances on google search, both are related your issue.

 

I will check the internal cases you opened and will have someone work with you. I am really sorry it took longer for a permenant solution.

 

When it comes to the technology behind the licensin it is not completely Autodesk developed one. we are implementing a 3rd party solutions used by many other software vendors.

This is not stated as excuse, but just clarfiy the point.

 

Unless a community member has similar situation, we will not continue posting this thread untill we find a solution working directly with you.

 

Thank you for your cooperation.

 

 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Distinguished Contributor
MichielDuvekot3232
Posts: 1,581
Registered: ‎03-25-2010
Message 13 of 31 (1,378 Views)

Re: License status [5.2.2]

08-12-2011 01:38 PM in reply to: hashim.mundol

I still have not received a meaningful answer. Not here, not from support, not from QA, not from your developers. Who do I need to call to get you guys to DO something about this? 

Distinguished Contributor
MichielDuvekot3232
Posts: 1,581
Registered: ‎03-25-2010
Message 14 of 31 (1,365 Views)

Re: License status [5.2.2]

08-15-2011 06:04 AM in reply to: MichielDuvekot3232

I still have not received an answer.

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 15 of 31 (1,361 Views)

Re: License status [5.2.2]

08-15-2011 08:16 AM in reply to: MichielDuvekot3232

My colleague is working on finding an answer for you, as you can see this is not a common issue with any other customer, so we would need more time find the cause.

 

Since my colleague is communicating directly on this, we will keep this thread for the final solution.

 

 

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Hashim Mundol
Autodesk Product Support
Autodesk, Inc.

Distinguished Contributor
MichielDuvekot3232
Posts: 1,581
Registered: ‎03-25-2010
Message 16 of 31 (1,358 Views)

Re: License status [5.2.2]

08-15-2011 08:49 AM in reply to: hashim.mundol

I'm underwhelmed. Quote: "We are waiting for a response from the developers." That has been going on for over a month now. 

 

 

Distinguished Contributor
MichielDuvekot3232
Posts: 1,581
Registered: ‎03-25-2010
Message 17 of 31 (1,326 Views)

Re: License status [5.2.2]

08-25-2011 07:12 AM in reply to: MichielDuvekot3232

Despite reassurances that "This is an active topic within the development team in order to determine cause and a path forward." I still have not received a solution or even so much as an answer to my questions, 

 

 

Distinguished Contributor
MichielDuvekot3232
Posts: 1,581
Registered: ‎03-25-2010
Message 18 of 31 (1,301 Views)

Re: License status [5.2.2]

08-28-2011 04:33 PM in reply to: MichielDuvekot3232

I've sent an email to your CEO to tell him what I think of this level of service.

Distinguished Contributor
MichielDuvekot3232
Posts: 1,581
Registered: ‎03-25-2010
Message 19 of 31 (1,273 Views)

Re: License status [5.2.2]

08-31-2011 09:32 AM in reply to: MichielDuvekot3232

It should come as no surprise then, that despite the fact that an Autodesk representative contacted me to "get something set up", a solution is still not available. I was also contacted on twitter by your "Global Web Support Content Manager" who recommended I consult THIS forum. I'm afraid he didn't quite appreciate just how useless that recommendation was. 

Valued Contributor
john.de.leeuw
Posts: 56
Registered: ‎09-09-2009
Message 20 of 31 (1,178 Views)

Re: License status [5.2.2]

11-03-2011 05:52 AM in reply to: MichielDuvekot3232

Guess there is no REAL solution yet to this license error...?

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