This is the log file /tmp/Adlm.log it is created when Maya 2012 fails to launch and gives me License status [5.2.2]
887 2011/08/08 13:01:41 Reason=Fatal error887 2011/08/08 13:01:41 ComputerName= mbp
887 2011/08/08 13:01:41 OS= Mac OS X 10.6.8 (10K549)
887 2011/08/08 13:01:41 File=AdlmIntSATSLicense.cpp,Line=1492887 2011/08/08 13:01:41 AdlmIntError=37 [Error loading FLEXnet activation spec from trusted storage]887 2011/08/08 13:01:49 Reason=Fatal error887 2011/08/08 13:01:49 ComputerName= mbp
887 2011/08/08 13:01:49 OS= Mac OS X 10.6.8 (10K549)
887 2011/08/08 13:01:49 File=AdlmIntSATSLicense.cpp,Line=1278887 2011/08/08 13:01:49 AdlmIntError=38 [Error getting license usage and behavior]4309 2011/08/08 20:49:59 Reason=License repair4309 2011/08/08 20:49:59 ComputerName= mbp
4309 2011/08/08 20:49:59 OS= Mac OS X 10.6.8 (10K549)
4309 2011/08/08 20:49:59 ShortCode=UELWY9R6ETRHDAZGQ1V27XL5Y48F3K7Z4309 2011/08/08 20:49:59 LicenseStatus=5.2.24309 2011/08/08 20:49:59 ExpirationDate=2011/08/154309 2011/08/08 20:49:59 Usage=N/A4309 2011/08/08 20:49:59 Behavior=N/A
Could you please explain why Maya fails to launch?
Please uninstall Maya
delete following files manually
Install Maya, it should fix the license issue.
License is corrupt or license related files are corrupt.
can you post the latest log
and license.env file from Maya program folder
is it the log the same after deletion of the files and reinstall ?
You know as well as i do that the /tmp directory is erased after a reboot, so there is no new Adlm.log anymore. I think you're trying to answer a question I did not ask. I'm not interested in how to repair the license. I know how to do that. Your recommendation is incorrect. This is the 5th or so time my licenses break. It's incredibly annoying. I always end up needing to reactivate manually. But that was not the point of my question.
I would like you (Autodesk) is to tell me why it is that Maya stops working, based on the information that is provided in the log file.
You said that the reason was "License is corrupt or license related files are corrupt."
That's awfully vague. It does not tell me what caused that to happen, nor does it tell me what I can do to prevent it from happening again. So, let me try to be more precise. When I wrote "why Maya fails" I want to know; can you tell from the log file what caused the corruption and which file got corruptued, so that I can take measures to prevent reoccurrence.
Sorry, I got the question wrong.
there are many reasons for corruption.
in the past certain SATA drives caused issues, this is not case with newer drivers/software
if you have bootcamp, it might cause similar issues.
or any software which tampers with anchor record (special sectors on the hard disk) would case similar issue.
does this happen after a software crash
can you make sure your software is up to date (maya and macosx)
You may not have realized who I am when you quoted that article. Look again. This time look a little closer. See? Recognize my name there? Awesome. I'm impressed.
Yes, crashing Maya breaks licenses. The licenses do not break everytime it crashes, there are certain conditions that need to be met. But this is reproducible. Even a "Force Quit" can, under the right circumstances break a license.
Can I make sure my software id up to date? Maya 2012 is up to date. I can't run an up-to-date OS because you haven't certified 10.7 . Also, installing 10.7 involves repartitioning the drive, which is precisely the kind of thing that according to Autodesk's own FAQ is one of those things that break AdLM. http://usa.autodesk.com/adsk/servlet/index?siteID=
Did you already open a case for this with Autodesk ?
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